We’re hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role works closely with call center, development, L3 teams, and vendors to ensure application availability, stability, and performance.
Key responsibilities
- Investigate issues using logs, DB queries, API traces, and system metrics
- Provide workarounds and identify bugs for escalation
- Perform minor data fixes and configuration updates
- Troubleshoot integrations and APIs
- Escalate complex issues to L3/vendors with clear documentation
- Monitor applications, handle alerts, and perform basic RCAs
- Support testing and deployment of patches/minor releases
Requirements
Minimum qualifications
- Bachelor’s in CS, IT, or related field (or equivalent experience)
- 4+ years in application support or similar IT role
- Working knowledge of ITIL or ITSM practices
- Hands-on with SQL and at least one scripting language (Python/PowerShell)
- Strong analytical, communication, and teamwork skills
Optional / nice to have
- Experience with monitoring tools and basic release support
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 4+ years of experience in application support or a similar IT role
- Working knowledge of ITIL or ITSM practices
- Hands-on experience with SQL
- Experience with at least one scripting language, such as Python or PowerShell
- Strong analytical, communication, and teamwork skills
- Experience with monitoring tools
- Basic release support experience
What We Do
Kshema General Insurance Limited is a fully digital insurance provider in India focused on making farmers financially resilient and independent. It develops and delivers crop and agricultural insurance coverage for cultivators in the agriculture and food sectors, including protection against natural perils and climate-related risks. Through digital platforms, customers can buy or renew policies, file claims, and track claim status.
