Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.
Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
We're not just players; we're game-changers.
Role Overview:
We are looking for an Application Support Engineer to provide Level 2 operational support for production applications, APIs, integrations, and business transactions, ensuring incidents are quickly identified, investigated, resolved, or escalated.
The role is primarily operational and hands-on, with a focus on production availability, incident handling, proactive detection, SLA adherence, operational stability, and reduction of recurring incidents.
Key Responsibilities:
• Investigate application errors, API failures, and integration issues.
• Analyze application logs and error codes to determine incident cause.
• Validate end-to-end transaction flows across integrated systems.
• Troubleshoot REST/SOAP APIs and application integrations.
• Perform configuration checks and identify configuration-related issues.
• Validate production services following deployments or infrastructure changes.
• Conduct release-impact assessments from an operational perspective.
• Support production incidents and major incident investigations.
• Coordinate with development, integration, database, cloud, and external teams.
• Create and manage incidents and service requests through Jira/ServiceNow.
• Document troubleshooting findings and escalation details.
• Maintain application support runbooks and known-error documentation.
• Perform business transaction validation after incident recovery.
• Support root-cause analysis and problem-management activities.
Preferred Qualifications:
• Experience with enterprise applications and highly integrated environments.
• Experience with API gateways or integration platforms is advantageous.
• Familiarity with AppDynamics, Grafana, Kibana, or similar tools.
• ITIL Foundation preferred.
Required Technical / Professional Skills:
• API troubleshooting
• REST and SOAP fundamentals
• HTTP status/error codes
• Integration troubleshooting
• Log analysis
• SQL fundamentals for investigation
• Postman or equivalent API testing tools
• Application configuration troubleshooting
• Business transaction tracing
• Jira/ServiceNow ticket management
• Release and deployment validation
• Incident and escalation documentation
Skills Required
- Bachelor’s degree in Computer Science, Software Engineering, IT, or equivalent
- Experience with enterprise applications and highly integrated environments
- Application production support
- API troubleshooting
- REST and SOAP fundamentals
- HTTP status and error codes
- Integration troubleshooting
- Log analysis
- SQL fundamentals for investigation
- Postman or equivalent API testing tools
- Application configuration troubleshooting
- Business transaction tracing
- Jira or ServiceNow ticket management
- Release and deployment validation
- Incident and escalation documentation
- Experience with API gateways or integration platforms
- Familiarity with AppDynamics, Grafana, Kibana, or similar tools
- ITIL Foundation
What We Do
Infinite pl is a Riyadh-based, digital-led tech firm and public-private technology venture builder. As a joint venture between SPL and RAI Digital, the company is on a mission to disrupt and transform the global logistics landscape. It delivers cutting-edge digital solutions, platforms, and infrastructure intended to enrich the experiences of governments, businesses, and residents, supporting Saudi Arabia's emergence as a digital logistics pioneer.
