Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Wireless Technologies Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain service reliability and efficiency throughout the day.
Key Responsibilities
Manage and troubleshoot Cisco Catalyst 9800 WLC and enterprise APs
Strong expertise in Cisco ISE 802 1X RADIUS EAP and AAA
Configure and troubleshoot Guest Wi Fi using Foreign Anchor WLC architecture
Handle complex L3 L4 issues involving AP join CAPWAP roaming mobility authentication DHCP DNS and client connectivity
Troubleshoot wireless performance issues including RSSI SNR interference channel utilization and packet loss
Perform advanced troubleshooting using 9800 WLC CLI/debugs, ISE logs, and Wireshark.
Own major incidents, RCA, problem management, and technical escalations
Coordinate with LAN, Firewall, Security, and IAM teams for end-to-end issue resolution
Support wireless changes, upgrades, migrations, and new deployments
Professional and Technical Skills
Must Have Skills: Proficiency in Wireless Technologies Operations.
Cisco Catalyst 9800 Cisco ISE Enterprise Wi Fi Guest Anchor WLC 802 1X RADIUS Wireless Mobility Roaming Wireshark Advanced Troubleshooting
Preferred CCNP Enterprise Wireless CWNA Cisco Catalyst Center DNAC experience
Strong troubleshooting skills with the ability to analyze and resolve complex technical issues related to wireless systems.
Additional Information
The candidate should have minimum 5 to 6 years of experience in Wireless Technologies Operations
This position is based at our Gurugram office
A 15 years full time education is required
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Wireless Technologies Operations experience
- Minimum 3 years of professional experience
- 5 to 6 years of Wireless Technologies Operations experience
- 15 years of full-time education
- Cisco Catalyst 9800 WLC and enterprise access point experience
- Cisco ISE, 802.1X, RADIUS, EAP, and AAA expertise
- Guest Wi-Fi using Foreign Anchor WLC architecture
- Advanced wireless troubleshooting involving CAPWAP, roaming, mobility, DHCP, DNS, and client connectivity
- Troubleshooting wireless performance issues involving RSSI, SNR, interference, channel utilization, and packet loss
- Experience with Cisco 9800 WLC CLI and debugs, ISE logs, and Wireshark
- CCNP Enterprise Wireless certification or experience
- CWNA certification or experience
- Cisco Catalyst Center DNAC experience
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
