Application Support Engineer

Reposted 13 Hours Ago
Be an Early Applicant
Singapore, SGP
In-Office
Entry level
Information Technology
The Role
Supports enterprise applications by troubleshooting incidents, monitoring system health, performing root cause analysis, implementing remediation and performance improvements, and documenting technical solutions. Collaborates with development, infrastructure, and business teams to improve application stability, availability, and support processes. Communicates technical findings and recommendations to technical and non-technical stakeholders.
Summary Generated by Built In
About the Role
Join Accenture’s Technology team as an Application Support Engineer, where you will play a critical role in maintaining and enhancing the performance, stability, and reliability of enterprise applications. This role offers the opportunity to work on complex technology environments, collaborate with cross-functional teams, and contribute to continuous service improvement initiatives that drive business value for our clients.
Key Responsibilities
Analyze, troubleshoot, and resolve complex application and system issues to ensure optimal performance and availability.
Monitor application health, system performance, and operational metrics to proactively identify and mitigate potential risks.
Investigate incidents, perform root cause analysis, and implement sustainable solutions to prevent recurrence.
Collaborate with development, infrastructure, and business teams to diagnose issues and support application enhancements.
Execute application remediation activities, including defect fixes, configuration updates, and performance improvements.
Contribute to continuous improvement initiatives by recommending and implementing enhancements to support processes and operational procedures.
Document technical solutions, troubleshooting steps, and support knowledge to improve team effectiveness and service delivery.
Communicate technical findings, risks, and recommendations clearly to both technical and non-technical stakeholders.

Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Proven experience in application support, production support, or IT operations roles.
Strong expertise in application remediation, incident management, and problem resolution.
Experience troubleshooting enterprise applications across multiple technology platforms.
Strong analytical and problem-solving skills with the ability to manage complex technical issues independently.
Excellent written and verbal communication skills.
Ability to work effectively in a collaborative, fast-paced environment.
Preferred Qualifications
Experience supporting critical business applications in a production environment.
Knowledge of monitoring, logging, and incident management tools.
Familiarity with ITIL principles and service management processes.
Experience working with cross-functional and geographically distributed teams.
Understanding of system integration, application performance monitoring, and operational best practices

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. 

Skills Required

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
  • Experience in application support, production support, or IT operations
  • Expertise in application remediation, incident management, and problem resolution
  • Experience troubleshooting enterprise applications across multiple technology platforms
  • Strong analytical and problem-solving skills for independently managing complex technical issues
  • Excellent written and verbal communication skills
  • Ability to work effectively in a collaborative, fast-paced environment
  • Experience supporting critical business applications in a production environment
  • Knowledge of monitoring, logging, and incident management tools
  • Familiarity with ITIL principles and service management processes
  • Experience working with cross-functional and geographically distributed teams
  • Understanding of system integration, application performance monitoring, and operational best practices

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

Accenture Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Similar Jobs

Accenture Logo Accenture

Support Engineer

Information Technology
In-Office
Singapore, SGP
456553 Employees

OCBC Bank Logo OCBC Bank

Support Engineer

Financial Services
In-Office
Singapore, SGP
In-Office
Singapore, SGP
143 Employees

Similar Companies Hiring

Axle Health Thumbnail
Artificial Intelligence • Healthtech • Information Technology • Logistics
Santa Monica, CA
25 Employees
NODA AI Thumbnail
Artificial Intelligence • Information Technology • Software • Cybersecurity
Sydney, AU
54 Employees
Golden Pet Brands Thumbnail
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
El Segundo, California
178 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account