The Role
Provide production support for enterprise applications, troubleshoot complex application and integration issues, perform root cause analysis, monitor system health, and implement corrective actions. Collaborate with development, infrastructure, and business teams on remediation, enhancements, upgrades, and maintenance. Support incident, problem, and change management processes while improving application stability, performance, and user experience. Provide technical guidance and contribute to continuous improvement initiatives.
Summary Generated by Built In
Accenture is seeking an experienced Application Support Engineer with strong expertise in Pega Customer Service to support and maintain critical enterprise applications. In this role, you will troubleshoot complex issues, ensure system stability, and collaborate with cross-functional teams to deliver high-quality support services that drive business continuity and operational excellence.
You will play a key role in identifying root causes, implementing sustainable solutions, and contributing to continuous improvement initiatives that enhance application performance and user experience.
Key Responsibilities• Provide application support for business-critical systems, ensuring optimal availability, performance, and reliability.
• Diagnose, investigate, and resolve complex application, system, and integration issues within defined service levels.
• Perform root cause analysis and implement corrective and preventive actions to minimize recurring incidents.
• Collaborate with development, infrastructure, and business teams to troubleshoot and resolve technical challenges.
• Monitor application health, analyze system performance trends, and proactively identify potential risks or issues.
• Support application remediation activities, including defect fixes, enhancements, upgrades, and maintenance initiatives.
• Contribute to incident, problem, and change management processes while ensuring adherence to operational standards and best practices.
• Share technical knowledge and provide guidance to team members to promote continuous learning and improve support effectiveness.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience in application support, production support, or a similar technical support role.
• Strong expertise in Pega Customer Service.
• Hands-on experience in application troubleshooting, issue diagnosis, and root cause analysis.
• Experience supporting enterprise-scale applications in a fast-paced environment.
• Strong understanding of incident, problem, and change management processes.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work effectively in a collaborative, cross-functional team environment.
Preferred Qualifications• Experience with application remediation and production support operations.
• Knowledge of system monitoring and performance management tools.
• Familiarity with ITIL processes and service management practices.
• Experience supporting complex integrated systems and enterprise platforms.
• Pega-related certifications are advantageous.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Proven experience in application support, production support, or a similar technical support role
- Strong expertise in Pega Customer Service
- Hands-on experience with application troubleshooting, issue diagnosis, and root cause analysis
- Experience supporting enterprise-scale applications in a fast-paced environment
- Understanding of incident, problem, and change management processes
- Strong analytical, communication, and stakeholder management skills
- Ability to work effectively in a collaborative, cross-functional team environment
- Experience with application remediation and production support operations
- Knowledge of system monitoring and performance management tools
- Familiarity with ITIL processes and service management practices
- Experience supporting complex integrated systems and enterprise platforms
- Pega-related certifications
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
