Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.
Application Support Engineer I
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Application Support Engineer I, you’ll drive our technology vision forward and push the boundaries of innovation with cutting-edge solutions. This is your opportunity to work with groundbreaking technology and tackle complex challenges, shaping of future of our tech landscape. If you are passionate about innovation and eager to make a difference, we would love to have you as a part of our dynamic and forward-thinking team.
OPPORTUNITY HAPPENS HERE — REALIZE YOURS
Alongside the best and the brightest, you will regularly:
Diagnose and resolve software application, data transfer, and connectivity issues, ensuring smooth service and product experiences for customers.
Effectively multi-task customer cases, ensuring documentation of all case-related activities, and communicating updates to both customers and account managers.
Capture recurring technical issues to improve product quality initiatives and craft user-friendly documentation for technical and non-technical users.
Engage in enhancement opportunities to boost efficiency and promptly address incidents to expedite resolution.
Answer any questions that may arise from customers such as offering simple training for functionality setup and collaborating seamlessly with cross-functional teams to handle technical issues and drive ongoing product enhancements.
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Application Software Engineer I, these skills are essential for success:
Abilities: Strong analytical and follow-up skills along with the ability to multi-task and work under dynamic conditions with encouraged autonomy.
Experience: Experience with end user Technical Support for software applications, SQL, and CSV/Fixed file format review required.
Education: BS degree in a technical discipline or equivalent related experience required.
Location: This job is hybrid and will require you to be in the office 25% (Boston, MA; Maitland, FL; Milwaukee, WI) of the time.
#LI-JK1
#LI-Hybrid
BECAUSE WE CARE, WE OFFER:
A flexible work environment
Competitive salaries, paid vacation, and holidays
Robust professional development programs
Comprehensive health, wellness, and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.
People First. We pride ourselves in bringing talented people together and treating one another with care.
Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee
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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.
Position Compensation Range:
$43,800.00 - $74,500.00Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.
Skills Required
- Experience with end user technical support for software applications
- Proficiency with SQL
- Experience reviewing CSV and fixed file formats
- BS degree in a technical discipline or equivalent related experience
- Strong analytical, follow-up, and multi-tasking abilities
- Hybrid work presence in office ~25% (Boston, MA; Maitland, FL; Milwaukee, WI)
Alegeus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alegeus and has not been reviewed or approved by Alegeus.
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Healthcare Strength — Benefits include comprehensive medical, dental, vision, and mental‑health support, with indications of affordable single‑coverage premiums. This breadth aligns with a benefits‑technology focus and is presented as a program strength.
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Retirement Support — A 401(k) program with employer matching and significant company contributions is highlighted, alongside a defined vesting schedule. Retirement savings support is positioned as a core element of the package.
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Leave & Time Off Breadth — Generous or “unlimited” PTO and paid holidays are emphasized within the offering. Time off breadth appears strong, even if practical usage may vary by team norms.
Alegeus Insights
What We Do
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts (including FSAs, HSAs, HRAs, wellness incentive, dependent care, and commuter accounts), the industry’s most widely-used benefit debit card, and powerful consumer engagement solutions to help consumers optimize their healthcare spending and maximize their healthcare savings. Over 300 clients - including health insurance plans, third party administrators and financial institutions - leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 30 million members and process more than $9.1 billion in consumer healthcare payments annually.
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