Application Support Engineer

Location: Hyderabad, India (Hybrid)

This is a hybrid position primarily based in Hyderabad, India.  We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential 

When you join this dynamic team as a Application Support Engineer, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.  

Computershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.

A role you will love

This role is responsible for the technical support and maintenance of a broad suite of business, financial and operational applications within Computershare. Working within an Agile environment, providing technical incident and problem resolution for application issues and working closely with multiple support & development groups to improve and enhance business outcomes. This role requires strong technical skills, curiosity, a passion for delivering quality solutions and the drive to continually improve the quality and speed with which we deliver value to the business.

• This role requires a good understanding of the Software Development Life Cycle and procedures used to support and monitor enterprise level applications. The role will operate within defined technical and operational procedures, which require proficient knowledge and awareness on how to apply them.
• This role requires a good understanding of how the wider team works together to successfully achieve their team and wider department goals and objectives. The role holder also requires a detailed understanding of all internal products that we support in order to support continuous improvement and project related activities.
• This role will not directly supervise or manage others, but may provide support and guidance to junior members of the team. This may involve undertaking a mentoring role, coordinating tasks and/or checking on completion and quality of work.
• This role can break down problems into smaller components, understands underlying issues; can simplify and process complex issues, understands the difference between critical details and unimportant facts, able to develop solutions in a fast-changing environment.
   

What will you bring to the role?  

•  A minimum of 5 years’ experience in a relevant IT related role
• Strong Interpersonal Skills - a good team player
• Proven ability to troubleshoot scripts/applications in different languages such as Java, SQL etc.
• Proven ability to provide workaround resolutions, root cause analysis and major incident management
• Good stakeholder management skills and ability to build strong working relationship
• Infrastructure experience, e.g. AD, DNS, Oracle/SQL, Windows Server Operating Systems, IIS, Load   
  balancing, Networking, High Availability / Data Recovery, Sumo Logic, Dynatrace, Linux & Control-M.
• Understanding of data models and database structures using SQL
• Collaborates and communicates well, builds great working relationships, influences others, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills.
• Has a strong work ethic and is able to deal with conflicting priorities
• Curious and continuous learner – investigates, interprets and grasps new concepts.
• Self-motivated and can use own initiative to work with limited guidance to implement innovative solutions.
• Pays attention to detail, finds root cause and takes a rigorous approach to problem solving

Rewards designed for you

Health and wellbeing Our health and wellbeing rewards are designed to support you and your family.

Paid time away from work Our employees enjoy a competitive paid time off package.

Save for your future We will support you along your retirement savings journey.

Income protection To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Parental leave We offer paid parental leave, flexible working, and a caring and inclusive culture.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

#LI-P

• Lead the software development life cycle, from technical design to deployment and support, for the Resiliency Solutions portfolio.
• Coordinate automation planning across multiple teams and functional areas, ensuring efficient and effective processes.
• Design, deploy, and provide ongoing support for test automation, enhancing the quality and speed of our software delivery.
• Ensure the quality of your team's work, maintaining high standards and adherence to internal policies and practices.
• Identify and promote technological and practice innovations within your team, improving efficiency and the customer experience.
• Collaborate effectively with colleagues, building strong working relationships and fostering a culture of open communication and challenge.
• Stay updated with the latest industry trends and technologies, contributing to the continuous improvement of our software development processes.
• Provide mentorship and guidance to junior team members, fostering a culture of knowledge sharing and skill development.

• Strong working experience with Relationship Database Management Systems (RDBMS), particularly Oracle and SQL Server.
• 5+ years of technical expertise in IBM Information Server DataStage v11.7.1 or later versions.
• Proficiency in Tools - Designer, Director, and Administrator, with a solid understanding of ETL, data warehousing, and data analytics concepts.
• Experience with Shell Scripting and LINUX command, demonstrating a strong foundation in scripting and automation.
• Familiarity with Waterfall and Agile project methodologies, allowing you to adapt and contribute to different development approaches.
• Excellent collaboration and communication skills, with a proven track record of building positive working relationships and influencing others.
• A proactive mindset, always seeking opportunities to improve processes, enhance efficiency, and deliver exceptional customer experiences.
• A commitment to continuous learning and professional development, staying updated with the latest industry trends and best practices.
• A strong work ethic, with the ability to work independently and manage multiple tasks effectively in a fast-paced environment.