Application Support Engineer

Posted Yesterday
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Gurugram, Haryana, IND
In-Office
Senior level
Information Technology
The Role
Provide 24x7 production support and administration for IBM AS/400 (IBM i) environments: troubleshoot OS/backup issues, manage jobs, security, backups, patches, replication, DR, migrations, and customer/vendor interactions to ensure high availability and operational excellence.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM AS /400 Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Experienced IBM AS/400 Administration professional with 6+ years of expertise in AS/400 system operations, administration, monitoring, backup management, security administration, disaster recovery, and system maintenance. Skilled in managing IBM i (OS/400) environments, handling migrations, OS upgrades, replication technologies, backup and recovery solutions, and providing production support in 24x7 environments. Strong experience in customer interaction, troubleshooting, incident management, and driving operational excellence while ensuring high system availability and performance.
Roles & Responsibilities:
- Act as the ongoing interface between the client and the system or application.
- Liaising with the customer technical representatives.
- Implement the changes as applicable, test the changes and handover to customer.
- Troubleshoot issues with OS/Backup.
Professional & Technical Skills:
- Good verbal and written communication skill to connect with customer at varying levels of the organization
- Ability to operate independently and make decisions with little direct supervision.
- Must have 6+ years of AS/400 system Operations/Administrator experience.
- Server daily health check activities
-User profile and Security management
- Job management, job life cycle, OUTQ management etc.
- Backups and other jobs for problem determination and resolution.
- Patch management.
- IBM supported network architecture and configurations - TCP/IP, SNI, SNA etc.
- Hands-on experience working on HMC/LPAR Management, MIMIX, Robot, Migration, OS upgrade, VTL and VIOS
- Restoration and BRMS, Tape management.
- Knowledge on replication software.
- Independently work with vendors on HW/SW issue.
- Analyze disk space utilization and recommend corrective action.
- Participate in Root Cause Analysis RCA.
- Participate in Disaster recovery process.
- Team management and Customer facing.
- Good knowledge on ITIL concepts (Incident, problem & change management skills)
Additional Information:
- Any graduation
- Flexible to work in 24x7 environments

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • IBM AS/400 (IBM i / OS/400) administration experience
  • Minimum 5 years overall experience (6+ years AS/400 preferred)
  • 15 years full time education (degree)
  • Experience with HMC and LPAR management
  • Experience with MIMIX replication and replication tools
  • Experience with BRMS, tape management and VTL
  • Experience with VIOS and OS upgrades/migrations
  • Knowledge of TCP/IP, SNA, SNI network configurations
  • Backup and recovery, restoration procedures and BRMS
  • Job management, OUTQ management, server health checks
  • Patch management and disk space analysis
  • Customer-facing skills, vendor coordination, and ITIL (incident/problem/change) knowledge
  • Ability to work independently and in 24x7 support rotations

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

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The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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