Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : Cloud Infrastructure
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously seeking ways to enhance service reliability and user satisfaction through effective problem resolution.
Roles & Responsibilities:
AWS Cloud (EKS, ECS, ALB, VPC, Autoscaling)
Strong Kubernetes hands-on (cluster ops + debugging)
Linux systems & networking fundamentals
Incident management experience (real-time triage)
Monitoring & Observability: AWS CloudWatch and Dynatrace (hands-on usage for troubleshooting, alerting & root cause analysis)
Scripting/automation (Python, Shell preferred)
Infrastructure as Code (Terraform/Ansible – working knowledge)
AWS Cloud DevOps or Developer Certification (Associate/Professional level preferred)
Observability & Troubleshooting Expectations (Enhanced clarity)
Perform log and metric analysis using AWS CloudWatch & Dynatrace
Correlate metrics, logs, and traces for faster RCA
Move beyond dashboards derive actionable insights for incidents
Trace failures across distributed services (UI integration backend)
Good-to-Have Skills
Experience with LLM / high-memory workloads
Exposure to ECS vs EKS architecture decisions
Knowledge of CI/CD pipelines & release governance
Experience in production-grade scaling & performance tuning
Professional Attributes / Work Expectations
Ready to work in rotational shifts, including night shifts (24x7 operations support)
Hands-on experience handling live P1/P2 incidents is mandatory
High ownership during outages (no hand-offs mindset)
Calm and decisive under pressure
Clear communicator during incidents (business + tech teams)
Proactive in identifying risks before they become incidents
Strong collaboration across Dev, Infra, and Product teams
Experience
3–10 years in SRE / DevOps / Production Engineering roles
Strong hands-on experience managing production environments at scale
Key Differentiator
Operates in live demo and leadership-critical environments
Requires real-time decision making, not checklist-based support
Focus on modern distributed & LLM-heavy workloads
Strong emphasis on observability-driven operations & RCA
Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
