Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring the smooth operation of applications. You will also be responsible for documenting findings and solutions, contributing to the overall efficiency of the support team, and enhancing user satisfaction through effective problem resolution.

Roles & Responsibilities:
Should have sound experience in providing L3 support for Storage Management and support on NetApp Cluster mode and NetApp CVO
Design and implement Cluster mode and systems including installation, configuration, software upgrades, and storage provisioning.
Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches.
Design and Configure Replication for Disaster Recovery using Recovery point and SnapMirror.
Plan and implement best practices for NAS and SAN solutions.
Create and update documentation for storage procedures.

Professional & Technical Skills:
Technical Experience:
Should have sound experience in Cluster mode and Pure Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.
Good knowledge on CIFS, NFS, ISCSI and FCP protocols.
Experience with installation, configuration and management of storage arrays and switches expected.
Experience with Brocade and Cisco SAN Switches.
Experience on Storage Pools, Tiering, LUN masking and zoning.
Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.
Should have knowledge about the ITIL framework.
Relevant certifications will be an added advantage.
Professional Attributes:
Strong written and verbal communication skills, interpersonal skills.
Strong time management skills, problem solving and analytical skills.
Supervise the team.
Perform team management roles
Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.

Additional Information:
- The candidate should have minimum 2 years of experience in Storage Area Networks (SAN) Architecture and Design.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.