Application Support Engineer (SRE)

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

NOTE:

1: This position is hybrid (3 days onsite) at our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia), New York City (New York) & Milwaukee (Wisconsin).

2: Current and future sponsorship are not available for this position

About the Team & Role:

FIS Cloud SRE team is looking for a highly skilled and motivated Site Reliability Engineer/Application Support Engineer to join our dynamic team. You’ll be responsible for ensuring the scalability, performance, and reliability of our mission-critical, public-facing applications running in a 24/7 Linux environment. This role is ideal for an SRE expert who thrives in high-availability ecosystems and is driven by ownership, accountability, and continuous improvement.

What you will be doing:

• Ensure reliability and scalability of software platforms with a focus on 99.99%+ uptime.

• Design and implement automation to eliminate manual toil and improve operational efficiency.

• Monitor and optimize application performance, proactively identifying and resolving issues.

• Collaborate with development and infrastructure teams to embed reliability into every stage of the software lifecycle.

• Lead incident response and root cause analysis, driving long-term solutions and resilience.

• Build and maintain observability and APM tools to ensure deep visibility into system health.

• Champion security and compliance, aligning with frameworks such as PCI, NIST, and CIS.

• Document processes and architecture to support knowledge sharing and operational excellence.

• Participate in on-call rotations, providing expert support for critical systems.

• Work on Azure cloud

What you will need:

• Proven experience in application support or SRE roles, with demonstrated leadership capabilities.

• Strong proficiency in Linux systems administration and troubleshooting.

• Expertise in automation and scripting using Python, Bash, or similar languages.

• Deep understanding of enterprise IT architecture—networking, databases, messaging systems, RBAC, etc.

• Familiarity with microservices and internet technologies (e.g., APIs, HTTP, encryption, XML).

• Excellent problem-solving, communication, and collaboration skills.

• A mindset focused on performance, scalability, resiliency, and reliability.

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Added bonus if you have:

• Experience with observability tools (Dynatrace, DataDog, Splunk, etc.).

• Knowledge of networking and security best practices.

• Knowledge of FIS products and services a plus but not required

• Knowledge of the Financial Industry welcome.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

NOTE:

1: This position is hybrid (3 days onsite) at our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia), New York City (New York) & Milwaukee (Wisconsin).

2: Current and future sponsorship are not available for this position

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $119,560.00 - $200,840.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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