As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Are you passionate about ensuring the reliability, performance, and scalability of enterprise applications? Join Ciena as a Senior Applications Support Engineer and play a critical role in supporting and optimizing systems like Oracle, Mulesoft, Oracle Integration Cloud and custom-built solutions. If problem-solving, automation, and innovation excite you, this is your opportunity to make an impact in a fast-paced, collaborative environment.How You Will Contribute:
- Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
- Monitor system health proactively using performance metrics and automated tools to detect and resolve issues before they impact users.
- Lead incident response efforts during service disruptions, ensuring swift resolution and minimal downtime.
- Analyze root causes of system failures and implement long-term fixes to enhance system reliability.
- Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.
- Partner with development teams to align on reliability goals and integrate best practices into software design and deployment.
- Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing.
- Identify areas for enhancement and apply cutting-edge technologies and operational practices to drive continuous improvement.
- Required knowledge of Integration technologies, specifically Oracle Integration Cloud (OIC) and Mulesoft. Familiarity with Oracle SOA is a significant plus.
- Extensive experience with and deep understanding of integration with Oracle and Salesforce systems is a huge advantage.
- Experience managing and maintaining highly available systems, including cloud-based infrastructure.
- Proficiency in programming to automate repetitive tasks and reduce manual effort.
- Strong understanding of monitoring tools, incident management platforms, and metrics analysis.
- Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices.
- Ability to view interconnected systems holistically, anticipating broader impacts and designing for resilience.
- Master’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with advanced observability tools and incident management platforms.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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