Application Support Engineer (Max $40/hr W2)

Food Processing

We are seeking a motivated Application Support Engineer (L1) to join our Run Support team. This role provides the first line of defense for maintaining the stability, availability, and performance of Clients business-critical applications. The ideal candidate will have experience in ticket handling, incident response, and application monitoring using tools such as Helix, AlertBot, Dynatrace, Splunk, and Zabbix.

As part of Clients Scaling and Growth Initiative, the Application Support Engineer will play a vital role in ensuring smooth daily operations and providing proactive monitoring to prevent disruptions.

Key Responsibilities

• Monitor application health, performance, and availability across enterprise systems.
• Triage, manage, and resolve incidents within the Helix ticketing system.
• Escalate unresolved issues to L2 engineers or development teams as needed.
• Follow established runbooks and SOPs for consistent incident resolution.
• Provide timely updates to stakeholders during active incidents.
• Document troubleshooting steps and contribute to the knowledge base.
• Participate in shift-based support schedules, including on-call rotations to ensure 24/7 coverage.

Core Competencies

• Familiarity with monitoring and alerting tools (AlertBot, Dynatrace, Splunk, Zabbix).
• Strong communication skills, with the ability to provide clear and concise updates.
• Solid problem-solving and analytical skills.
• Ability to operate in fast-paced, high-pressure environments.
• Team-oriented with a strong focus on customer experience.

Required: 1–2 years of experience in IT, service desk, or application support.

Education: Associate’s degree in computer science, Information Technology, or related field OR equivalent work experience.

Preferred: Bachelor’s degree in computer science, IT, or related discipline. Certifications such as ITIL Foundation, CompTIA A+, or Helix training are a plus.

All your information will be kept confidential according to EEO guidelines.