Role Overview
We are seeking an Application Support
Engineer with expertise in Microsoft Power Platform and Azure technologies to
provide Level 2 production support, troubleshoot complex application issues,
and implement low-to-medium complexity enhancements.
Key Responsibilities
- Investigate and resolve complex application and integration
issues.
- Perform root cause analysis across Power Apps, Power Pages,
Dataverse, Azure Functions, APIs, and third-party integrations.
- Troubleshoot workflow failures, business rule issues, and
performance bottlenecks.
- Implement configuration changes and minor code enhancements.
- Support application deployments, environment management, and
controlled data fixes.
- Collaborate with infrastructure, security, business, and vendor
teams.
- Create and maintain knowledge base articles, runbooks, and
support documentation.
- Identify recurring issues and recommend preventive measures.
Required Technical Skills
- Microsoft Power Apps
- Power Pages
- Power Automate
- Dataverse
- Azure Functions
- REST API Integrations
- Power Fx
- Application Troubleshooting & Root Cause Analysis
Preferred Skills
- SQL Server
- Azure Monitoring/Application Insights
- ITIL Change & Incident Management
- Experience supporting enterprise or business-critical
applications
Qualifications
- Bachelor's degree in Computer Science, IT, or related
discipline.
- 4+ years of experience in Application Support, Production
Support, or Technical Operations.
NOTE- ROTATIONAL SHIFT
Requirements
A candidate should ideally have all 8 core technical skills:
- ✅ Power Apps
- ✅ Power Pages
- ✅ Power Automate
- ✅ Dataverse
- ✅ Azure Functions
- ✅ REST API Integrations
- ✅ Power Fx
- ✅ Application Troubleshooting + RCA
And additionally:
- ✅ 4+ years Application/Production Support experience
- ✅ L2 production support experience
- ✅ Complex issue investigation and resolution
- ✅ Workflow/integration troubleshooting
- ✅ Production deployment/environment support
- ✅ Configuration changes/minor enhancements
- ✅ Controlled production data fixes
- ✅ Good stakeholder communication
Tier 1 – Non-negotiable
Power Apps + Power Pages + Power Automate + Dataverse + Azure Functions + REST APIs + Power Fx + L2 Application Support/RCA
Tier 2 – Strongly Preferred
Azure Application Insights/Monitoring + SQL Server + Deployment/Environment Management + ITIL
Tier 3 – Supporting Skills
Knowledge Base + Runbooks + Vendor Management + Enterprise Application Support
Do not shortlist a candidate only because they are a Power Platform Developer.
The profile should demonstrate production/application support responsibilities, such as:
- Production incident troubleshooting
- L2 support
- RCA
- Power Automate flow failures
- Power Apps/Power Pages issues
- Dataverse issues
- API/integration failures
- Azure Function troubleshooting
- Monitoring/log analysis
- Production deployments
- Defect fixes and minor enhancements
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
- 4+ years of experience in Application Support, Production Support, or Technical Operations
- Microsoft Power Apps
- Power Pages
- Power Automate
- Dataverse
- Azure Functions
- REST API integrations
- Power Fx
- Application troubleshooting and root cause analysis
- L2 production support experience
- Complex issue investigation and resolution
- Workflow and integration troubleshooting
- Production deployment and environment management
- Configuration changes and minor enhancements
- Controlled production data fixes
- Good stakeholder communication
- SQL Server
- Azure Monitoring or Application Insights
- ITIL change and incident management
- Experience supporting enterprise or business-critical applications
What We Do
Innover is an award-winning AI-first engineering firm, transforming businesses through Experience Engineering, Digital Engineering, and Process Engineering. Our interconnected competencies seamlessly deliver comprehensive industry solutions—Experience Engineering shapes visionary strategies, Digital Engineering brings them to life, and Process Engineering ensures flawless execution. With deep technical expertise and business acumen, we’ve empowered over 65 Fortune 1000 companies to accelerate growth and transformation. Leading analysts consistently recognize our capabilities across Data and Analytics, Artificial Intelligence, and Intelligent Process Automation, solidifying our position as a trusted partner in driving innovation and success. Headquartered in Alpharetta, Georgia, Innover operates global delivery centers in India, Mexico and an advanced Center of Excellence dedicated to driving innovation and measurable impact. Our industry footprint spans Digital Supply Chains, Manufacturing and Logistics, Telecom, Technology and Media, Consumer and Retail, Energy and Utilities, Banking and Financial Services, Tax Technology, and more. We’ve earned prestigious accolades, including the Supply Chain Brain Award and the Top Supply Chain Project Award for four consecutive years, the Top Software and Tech Award, and recognition for Digital Transformation Excellence. Our vibrant culture of growth and camaraderie has been celebrated with the Best Workplace Award and the Happiest Workplace Award, reinforcing our commitment to fostering excellence both within and beyond our organization.
Why Work With Us
At the heart of Innover is our people. We foster an inspiring, collaborative, and inclusive environment where innovation thrives and every team member plays a pivotal role in driving customer success. Together, we’re not just transforming businesses, we are shaping the future of digital transformation. Join us!
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