About us:
AIOPSGROUP, a valantic company, is a multidisciplinary digital competency center that builds extensive e-commerce expertise and a track record of successfully delivered projects. We provide specialized services at the intersection of e-commerce, data, and technology. Our portfolio includes Consulting, Customer Acquisition & Retention, Commerce Implementation, CX Monitoring, and 24/7 Support Services. We are committed to helping global enterprise clients achieve sustainable digital growth, while maintaining strong client relationships and delivering meaningful results.
valantic is a leading provider of digital transformation services and one of the most dynamic companies in the fields of digital solutions, consulting, and software. The company is trusted by numerous major brands and internationally recognized organizations. With its unique structure of divisions, competence centers, and expert teams, valantic offers solutions tailored precisely to the digitalization needs of modern businesses—from strategy to implementation.
What Are You Going to Do?
We are looking for a skilled Application Support Engineer with German to join our international IT team. The successful candidate will be responsible for providing 1st and 2nd level support, ensuring the smooth operation and maintenance of business-critical applications, and assisting in configuration and administration tasks.
You will play a key role in troubleshooting technical issues, supporting end-users, and maintaining system stability. This position requires excellent technical expertise combined with strong communication skills in both German and English.
Key Responsibilities:
- Provide 1st and 2nd level application support to internal users.
- Monitor, maintain, and troubleshoot application performance and availability.
- Handle incident management and root cause analysis, ensuring timely resolution.
- Work closely with development, infrastructure, and business teams to resolve complex issues.
- Perform configuration and administration tasks related to supported applications.
- Support regular system updates, patches, and releases.
- Create and maintain technical documentation and user guides.
- Communicate effectively with German-speaking stakeholders and users.
What Do We Expect?
- Advanced knowledge in system administration
- Advanced experience with Linux, SQL, and XML
- Basic knowledge of PostgreSQL (experience considered an advantage)
- Experience with configuration and administration of Projectron BCS is a strong advantage
- Experience in providing 1st and 2nd level support
- Strong analytical and problem-solving skills
- Ability to work independently and in a team-oriented environment
- Very good analytical and technical mindset to solve complex problems and detect system errors
- Communicative skills – be able to explain complex technical issue in understandable way
- Excellent communication skills in German (B2/C1 or higher) and English
Why Join Us?
- Competitive remunerations and benefits package
- Opportunity to work in an international and dynamic environment, working on complex multi-technology projects
- Friendly, yet competitive work environment where everyone’s success is celebrated
- Flexible working hours/working location
Skills Required
- Advanced knowledge in system administration
- Advanced experience with Linux, SQL, and XML
- Basic knowledge of PostgreSQL
- Experience with configuration and administration of Projectron BCS
- Experience in providing 1st and 2nd level support
- Strong analytical and problem-solving skills
- Excellent communication skills in German (B2/C1 or higher) and English
What We Do
AIOPSGROUP, a valantic company is a forward-thinking digital powerhouse operating at the nexus of eCommerce, Data, and Technology, with a strong commitment to digital accessibility. Our holistic approach encompasses innovative solutions that drive business growth and operational efficiency for our clients, spanning across various industries. Understanding the significance of inclusivity in today's digital landscape, we prioritize making digital content and services accessible to all users, including those with disabilities. By integrating accessibility standards into our eCommerce platforms, data analysis tools, and technology solutions, we aim to foster an inclusive digital environment. This commitment not only aligns with our core values but also ensures compliance with the latest digital accessibility regulations, providing a seamless, user-friendly experience for every customer. At AIOPSGROUP, a valantic company we believe in leveraging technology to break down barriers and create equal opportunities for everyone in the digital world. We are proud to serve some of the leading brands such as Puma, Mark Jacobs, Coach, Stuart Weitzman, Kate Spade, Carter's, Acne Studios, IKEA, s. Oliver, Fjallraven, MCM, Rossignol, and Fenix Outdoor.
