To provide APIs support interfacing with Channels and Payments applications. Manage incident and service request as lodged on ITSM tool. Manage drills
Responsibilities- Provide support to the Application Support team for API-related activities
- Work on bug identification, analysis, and resolution
- Offer hands-on support for APIs and related integrations
- Utilize Oracle PL/SQL or MS SQL with practical experience on Windows/Linux environments
- Coordinate with third-party vendors and cross-functional application teams as required
- Perform operational checks (daily, weekly, monthly) in line with IT process guidelines
- Prepare and publish weekly, monthly, and ad-hoc reports based on business requirements
- Review incident reports and identify opportunities for automation
- Update and maintain SOPs and user manuals as needed
- Collaborate effectively within a hybrid team environment
- Proactively identify application vulnerabilities and engage security teams/vendors for remediation
Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.
Experience: 3 to 5 years
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3 to 5 years of relevant experience
- Experience supporting APIs and related integrations
- Practical experience with Oracle PL/SQL or MS SQL
- Practical experience on Windows and Linux environments
- Experience managing incidents and service requests using an ITSM tool
- Experience performing operational checks and preparing weekly/monthly/ad-hoc reports
- Experience coordinating with third-party vendors and cross-functional application teams
- Experience updating and maintaining SOPs and user manuals
- Ability to identify application vulnerabilities and work with security teams/vendors for remediation
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
