Application Support Engineer/Application Engineer

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

About the Job & Position

We are seeking a highly motivated and detail-oriented Application Support Engineer to join our dynamic, fast paced and growth-mindset team. The position will be based in Chennai, India. In this position, you will be working closely with the product engineering team, field application engineers, Sales team and customers.

As an ASE, You will work with multiple customers to understand their challenges and flow and be involved in technical presentations, training, evaluation and competitive benchmarking. You will also be working closely on creating knowledge-based content and providing expertise to Sales team.
You will part of the larger application support engineering organization and will be interfacing regularly with HBK Germany & HBK Denmark team.

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Primary Responsibilities

• As an Application Engineer, you will be responsible for a combination of pre-sale and post-sale activities in support of our sales team, our marketing team, and customers. Your daily work includes:

• Pre-sale Activities: Support sales activity such as delivering high-quality technical presentation and demonstration and webinar

• Post-Sale Support: Providing Technical Support for internal and external customers including installation, training and after sales service on product delivered. Providing technical expertise and guidance on vibration control issues.

• Reporting to headquarters R&D when a problem occurs

Other

• Delivering regional seminars on theory, application, and product

• Developing and executing internal training plans to build technical competencies in the Sales and Application Engineering teams.

• Onsite seminar based on customer demand

Professional Qualifications

You hold a bachelor’s or master’s degree in science and engineering such as Physics, mechanics, automation, electrical engineering, electronic engineering, Instrumentation, electromechanical engineering, measurement and control.

Further, you have 5+ years of documented experience in Handling instrumentation in Sound & Vibration for Automotive and Aerospace applications.  Having experience in handing application and instrumentation for Durability & Fatigue, Electric Power Testing, Asset monitoring, automation and control, industrial process control, test and measurement will be an added advantage.

Personal Skills

• Proven track record of support performance in related industry

• Technical background & experience in Presales, Installation & supporting Microphone, Accelerometers, Vibration Testing System is essential.

• Strong knowledge of vibration and noise control principles and techniques with Proficiency in Finite Element Analysis (FEA) and modal analysis.

• Knowledge of industry standards and regulations related to vibration control

• Experience with strain gauges, force, torque sensors & related DAQ will be an added advantage.

• Ability to work independently and in teams with colleagues from various business functions and locations.

• Good commercial understanding, communication, presentation, and business negotiation.

• Willing and able to travel for customer visits and participation in trade shows frequently.

• Positive attitude towards challenges with problem-solving skills

• Honest, self-motivated & team player approach.

• Fluent in English, Tamil & Hindi.

• Familiar with systems such as Salesforce, MS CRM and SAP.

• Proficient at Microsoft® Office for daily work.