Application Support Developer

Job Description
    
Title:         Application Support Developer    
Department:     FIL Canada, India
Location:     Gurgaon
Reports To:     Application Development and Support Lead
Level:         Grade 2
                                
About Fidelity International 

We’ve been helping clients plan and save for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our clear sense of purpose, we’re growing our business like never before.

Join us and you’ll be part of the progress we’re making. In our welcoming, caring culture, you’ll work with all kinds of people to find new and better ways to help our clients. Your views will be valued and your professional goals will be supported. And you’ll discover a positive, inclusive environment where you’ll be free to be yourself.

About Fidelity Clearing Canada (FCC)

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. 

FCC is developing industry-leading advisor platform capabilities for independent Portfolio Managers and Broker-Dealer firms. This development focuses on delivering integrated services, productivity enhancements, and revenue growth tools through the creation and maintenance of robust backend processes that support our comprehensive web-based advisor platform. This role is an integral part of our technology team, responsible for developing innovative business technology solutions that drive the future of financial advisory services

Our Values & Behaviours 
 
Integrity and Trust. Together, these drive how we work with each other and with our clients, customers, and partners.  
 
Supporting these core Values we have four action-orientated Behaviours. Be Brave, Bold, and Curious, so that we can form a more dynamic environment where we innovate and drive performance, but nevertheless always to act with Compassion.  

About your role

This role serves as a member of Fidelity India team, supporting Fidelity Clearing Canada (FCC) technology team in a technical support and developer capacity. 

You will work to embed innovation across the business, maintaining consistency and standards to maximise business benefits. You will ensure the seamless operation of automated workflows, scripts, and orchestration processes for FCC applications currently in production. This includes proactive monitoring, rapid incident resolution, scripting and automation development, collaboration with cross-functional teams, and continuous improvement efforts to enhance system performance, reliability, and security. The goal is to maintain optimal functionality, minimize downtime, and contribute to the overall efficiency of automated systems, aligning with organizational objectives and standards.  

You will also be responsible for leading the development, enhancements, and maintenance of application solutions for internal and external clients.

You will work to progress FCC Technology India support team agenda by:

•    Application Development Support
o    Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle.
o    Provide technical support to teams within the organization, and to external clients when required.
o    Update technical documents and procedures to reflect current state.
o    Provide support for application deployments.
o    Assist with systems integration when needed.
o    Collaborate with On-Site Application Development Support Team.
•    Infrastructure, Network and Application Support
o    Ensure infrastructure, network, application enhancements and maintenance fixes within FCC/FIL/FIC/vendors are well supported from a technology level.  
o    Assist in ensuring FCC technology policies and procedures are adhered to.
•    Defect Remediation
o    Remediate defects based on business and client priorities to address service disruptions, incidents, and problems.
•    Client Experience
o    Deliver quality customer service interactions to our internal and external customers to create a positive experience. 
o    Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome.

About You

Skills and Knowledge
•    Strong technical insight and experience to inform, guide, challenge and support technical decisions.
•    Strong analytical, conceptual, and innovative problem-solving abilities.
•    Strong attention to detail.
•    Ability to work independently while being in a team environment.
•    Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
•    Goal-oriented and a self-starter.
•    Ability to quickly learn, adapt and change to meet the needs of a changing environment.
•    Ability to explain complex ideas to those with limited IT and systems knowledge.
•    Excellent problem-solving skills.
•    Customer service oriented.
•    Ability to work in a fast-paced environment without direct supervision.
•    Development or Support experience in the Canadian Financial industry is an asset.
•    Track record of actively seeking opportunities for process improvements, efficiency gains, and system optimizations in the context of automation and orchestration

Experience and Qualifications

Job Related Experience
Minimum Requirement:    2+ years
Must Have:    •    2+ Years of Appian BPM (or similar) Hands-On Development Experience
•    2+ years of experience as a developer or programmer/support engineer, including 1+ years of experience in the brokerage securities/Asset Management industry.
•    1 to 2 years in a Development Application Support role.
•    Good knowledge of SQL and database platforms such as: MySQL, SQL Server, Oracle
•    Experience with Agile Development Methodologies.
Nice to Have:    •    Experience with the following: 
o    Intermediate level knowledge of Java/J2EE development, including Spring, Hibernate, MyBatis, JPA, RESTful API, Spring Boot.
o    uniFide, Salesforce or Dataphile platform would be an asset.
o    Working knowledge of HTML and Adaptive/Responsive Design
o    DocuSign and document management platforms
o    Atlassian stack (JIRA, Confluence)
•    Experience in creating high performance web applications leveraging React, Angular 2.
•    Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application).
•    Exposure to PowerBI, Talend, ETL, Data Warehouse, Control-M
•    Experience with cloud-based implementations.
•    Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.
•    AWS would be an asset.

Education:
•    First degree level (Bachelor’s degree) or equivalent in Computer Science
•    Knowledge of the financial service industry

Dynamic Working
•    This role is categorised as Hybrid (Office/Remote).

Feel rewarded
 
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about when and where you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. 
 
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com 
 
Or, if you’re feeling inspired, start your journey with us right now.