Location: İstanbul or Ankara
Working Style: Hybrid
Overview
We are looking for an “Application Support Consultant” to join our expanding Application Support Team. If you are fluent in English and passionate about providing application support to customers, this role could be the perfect fit for you!
Who are we :
As SESTEK, we are global technology company, developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&D center and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. As of 2022 we are a part of UNIFONIC, a leading Communications Platform as a Service (CPaaS) provider, we have grown into an international organization with over 500 dynamic team members. We have a customer base of 500 enterprises across 20 countries in the US, EU and MENA regions.
What we expect :
- Having a very good knowledge of SESTEK Products on both front-end and back-end side.
- Being able to install SESTEK products for different environments (Test, Preprod and Production) with coordination of project manager.
- Solving technical problems during projects and after production according to service level agreements.
- Giving basic level application support to the customers (Guidance for how to use the application)
- Responding to partner and customer enquiries through e-mail, ticket system and calls.
- Overseeing and follow-up on open customer issues.
- Recording and managing best practice resolutions for the company’s self-service knowledge base.
- Developing customer relationships through professional, dependable and accurate interactions.
- Offering proactive communication to clients, account managers and project managers.
Who we are looking for :
- Bachelor’s degree in computer science/engineering or related area
- A strong command of spoken and written English is essential
- Minimum 5 years of experience working in handling tickets, working with project management, product management and software development teams.
- Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
- At least mid-level database querying skills (Esp. for MS SQL Server)
- Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features such as IIS, .NET Framework…etc. and Linux Servers
- Basic network knowledge (TCP, UDP protocols; MRCP, SIP …etc.)
- Good command of debugging and diagnostic skills
- Common understanding of software application architecture
- Excellent communication skills, customer orientation and organizational awareness
- Successful in time management and compatible with flexible working hours
- Ability to work in a fast-paced environment and can handle changing priorities
- Great to have experience of voice technologies
- Nice to understand DevOps fundamentals
What we can offer you :
- A chance to be part of a company specialized in artificial intelligence.
- Flat organizational structure and an energetic team
- Flexible/hybrid working style and you can work in Ankara or İstanbul office.
- Private health insurance, meal card, transportation allowance
- Monthly budget for external activities with your colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession.
- Birthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events
- Breakfast and healthy snacks at the office all day long.
At SESTEK we believe in all-inclusive organizational culture. We respect diversity and inclusion. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.
As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version
Top Skills
What We Do
SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe.
SESTEK was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.
OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
Knovvu Analytics
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback
Knovvu Biometrics
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.
