Join Vermont Information Processing (VIP) as a key member of our Route Accounting System (RAS) Customer Support Team — a fast-moving, collaborative group committed to delivering reliable, responsive support to our customers within the beverage industry. If you love solving problems, thrive in a dynamic environment, and take pride in delivering an exceptional customer experience, we want to hear from you.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
What You'll Do:
- Be the trusted point of contact for customers via phone and email, responding promptly and professionally to inquiries and resolving issues end-to-end.
- Diagnose and resolve customer complaints by gathering the right information, coordinating with internal teams, and seeing issues through to a successful outcome.
- Act as a bridge between customers and internal departments, ensuring the right people are involved at the right time.
- Maintain detailed, accurate records of interactions, transactions, and resolutions to support continuous improvement and team accountability.
- Follow up proactively on open cases to ensure customers feel supported throughout the entire resolution process.
What You Bring:
- Strong verbal and written communication skills
- Sharp analytical and problem-solving abilities
- High attention to detail with a commitment to data accuracy and confidentiality
- Ability to manage multiple priorities calmly under pressure
- College degree preferred but not required
- Knowledge of the distribution industry is a plus!
Why VIP?
We're a technology company with deep roots in the beverage distribution industry. At VIP, you'll join a supportive team, develop real technical expertise, and make a direct impact on the customers who depend on our software every day!
Compensation: $23.00 - $28.00/hour (Level 1)
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match and Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
Skills Required
- Excellent communication skills - verbal & written
- Strong ability to analyze and solve problems
- Attention to detail and accuracy
- Detail oriented and ability to maintain data confidentiality
- Reliable & dependable
- Ability to multitask under pressure
- College degree and at least one year of customer service experience
What We Do
VIP is the leading technology supplier for brewers, distributors, wineries, soda bottlers, and other companies in the beverage industry. From helping distributors improve their warehouse, delivery, and sales operations, to empowering suppliers to know where their products are and how they’re selling, VIP has the technology and expertise to help these businesses thrive
