Application Support Analyst
Onsite | Minneapolis, MN
Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.
Job Duties:
- Provide Tier 2 support for Enterprise software applications used by the business units and real-time interfaces. This includes the setup, updating and maintaining of those applications and system.
- Partner with IS and department leaders in managing the digital channels to include implementation, interfaces, upgrades, break/fix, and capacity planning.
- Construct process diagrams and procedures on key applications or processes for all Bachman’s business units.
- Conduct performance monitoring, perform application testing, and assist with system reviews and in all projects requiring IS involvement.
- Train and reinforce user training on the Company's software applications ensuring user adherence to policy, procedure and best business practices.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree in Information Systems, Business Administration or related discipline or equivalent work experience.
- Minimum two to four years of Tier 1 and three to five years of Tier 2 enterprise level application support.
- Three to five years’ experience in documenting functional requirements, workflows and solutions using a structured methodology is required
- Knowledge of and ability to effectively communicate functional concepts to technical team and system design concepts to end user.
- Working knowledge of ITIL processes
- Ability to effectively collaborate with numerous technologies and business teams across multiple locations.
- Working knowledge of Point-of-Sale Systems and experience in supporting Retail Management Systems (RMS.
- Working Knowledge of Content and Collaboration software such as Confluence, Slack and SharePoint.
- Proficient with PC operating systems, Windows Servers, and SQL Servers.
- Proficient with Microsoft Office products (Excel, PowerPoint, Word)
- Experience with Business Intelligence & Reporting Systems.
Schedule:
Monday- Friday Business Hours, on call one weekend a month+
Bachman's is an Equal Opportunities Employer
Skills Required
- Bachelor's Degree in Information Systems, Business Administration or related discipline or equivalent work experience
- Minimum two to four years of Tier 1 and three to five years of Tier 2 enterprise level application support
- Three to five years' experience in documenting functional requirements, workflows and solutions using a structured methodology
- Knowledge of and ability to effectively communicate functional concepts to technical team and system design concepts to end user
- Working knowledge of ITIL processes
- Ability to effectively collaborate with numerous technologies and business teams across multiple locations
- Working knowledge of Point-of-Sale Systems and experience in supporting Retail Management Systems (RMS)
- Working Knowledge of Content and Collaboration software such as Confluence, Slack and SharePoint
- Proficient with PC operating systems, Windows Servers, and SQL Servers
- Proficient with Microsoft Office products (Excel, PowerPoint, Word)
- Experience with Business Intelligence & Reporting Systems
What We Do
Bachman’s was founded in 1885 and remains family-owned, with fifth-generation Bachman family members leading the company today. Based in Minneapolis, Bachman’s operates retail locations in the Twin Cities, including six full-service floral, home, and garden centers, a gift and décor store in Galleria Edina, a hardscapes center (Farmington), and 28 floral departments within Lunds & Byerlys grocery stores. The company also operates indoor and outdoor landscaping divisions, a wedding/special events department, a nursery wholesale division, seven acres of greenhouses, and a 670-acre growing range in Farmington, Minn., which produces many of the plants, flowers, and landscaping products sold by Bachman’s today. To place an order with Bachman’s, call (612) 861-7311 from within the Twin Cities or (866) 222-4626 from outside the Twin Cities. Or, to find retail locations, more information about Bachman’s, or answers to your gardening questions, visit Bachmans.comBachman’s was founded in 1885 and remains family-owned, with fifth-generation Bachman family members leading the company today. Based in Minneapolis, Bachman’s operates retail locations in the Twin Cities, including six full-service floral, home, and garden centers, a gift and décor store in Galleria Edina, a hardscapes center (Farmington), and 28 floral departments within Lunds & Byerlys grocery stores. The company also operates indoor and outdoor landscaping divisions, a wedding/special events department, a nursery wholesale division, seven acres of greenhouses, and a 670-acre growing range in Farmington, Minn., which produces many of the plants, flowers, and landscaping products sold by Bachman’s today. To place an order with Bachman’s, call (612) 861-7311 from within the Twin Cities or (866) 222-4626 from outside the Twin Cities. Or, to find retail locations, more information about Bachman’s, or answers to your gardening questions, visit Bachmans.com.
