• Provide 1st level Base24/Base24 EPS/ UPF technical support for Core BASE24 Authorization application in 24x7 shifts.
• Excellent Analytical, troubleshooting, vendor co-ordination skills.
• Follow Incident management & Change control life cycle.
• Excellent Capability to learn & adapt to changes.
• Provide support to projects team for change monitoring.
• Hardware Monitoring – Monitoring of HP NonStop Tandem and its components
• Software Monitoring – Monitoring of Base24 Application and its modules
• Transaction level monitoring using emails, sms, dashboards of monitoring tools such as ESQ, Prognosis.
• Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Master Card etc.
• Incident Management, Change Management, Problem Management using NI’s remedy tool
• Incident management as per NI’s policies
• Post production support for Base24 Releases
• Monitor Golden Gate
• Keep the Production and DR systems in sync using replication tools, taw reports etc.
• Execute Service/Disaster recovery in case of failure
- 0–2 years of experience working with payment systems or transaction processing platforms (exposure to Base24 is a strong plus, but not mandatory).
- Educational background in Computer Science, Information Technology, Engineering, or a related field, or equivalent hands‑on learning.
- Understanding of basic software development, system operations, or application support concepts.
- Interest in learning and applying development and operational best practices under guidance from senior team members.
- Strong problem‑solving and analytical skills, with a willingness to troubleshoot and learn how complex systems work.
- Good communication skills, with the ability to interact professionally with internal teams and stakeholders.
- Comfortable working in collaborative, multi‑regional, and multicultural teams.
- Exposure to working with third‑party vendors or service providers is a plus, but not required.
- Ability to work effectively in a fast‑paced environment while managing priorities.
- Self‑motivated, eager to learn, and able to take ownership of assigned tasks.
- Demonstrates initiative and a proactive mindset in daily responsibilities.
- Willingness to grow into increased responsibility over time, including leadership or ownership of components.
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What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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