Application Support Analyst

Posted 15 Days Ago
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London, Greater London, England, GBR
In-Office
Mid level
Fintech • Payments • Financial Services
The Role
The Application Support Analyst ensures reliable investment data and application stability, supports investment processes, and engages in change projects, leveraging technical skills to identify and resolve issues.
Summary Generated by Built In
Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. These values help us make decisions and shape our interactions with others.

The role

This role is accountable for supporting the investment business and related functions by providing stable applications and making sure investment data is reliable, timely and of excellent quality enabling the investment business to perform their roles to secure members futures. The remaining time will be spent supporting the rest of the investment business processes, applications and change projects.

The person

We are looking for someone with good technical ability, who has previous experience of working in investment management as part of a rapidly changing environment. The successful candidate will have production support experience to meet the varied requirements of our Investment Business. As an ASA, you will encourage the team to build trusted relationships with the business and external partners. You will look to proactively identify support trends and problematic processes and provide solutions to reduce support where possible. Experience of Microsoft SQL Server, Power BI, Python, supporting APIs and PowerShell would be a distinct advantage. Additionally, any knowledge of Windows Server, SFTP and supporting Microsoft Azure workloads would be useful.
 

We are looking for an individual who has a strong work ethic, is self-directed and can take ownership of tasks. The individual will be expected to act exemplary towards colleagues, expressing a positive can-do attitude and seeking to achieve exceptional standards in service delivery. As well as be an effective communicator, who is keen to resolve application and technical problems with the ability to balance priorities and work to deadlines. This role will suit someone who looks to take a collaborate approach to tasks to ensure best solutions and knowledge sharing.

What we can offer youRewarding you
  • A competitive salary

  • 28 days annual leave plus bank holidays

  • Generous annual bonus plan

  • We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay

  • 4x Life Assurance cover

Heath & Wellbeing
  • Employee assistance programme

  • Heath cash plan

  • Eye care vouchers

  • Flu vaccination

Lifestyle
  • We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave

  • Buy and sell holidays

  • Give as you earn scheme

  • Paid volunteering days

  • Flexible half days leave

  • Electric vehicle leasing

  • Cycle to work scheme

Next Steps

Please apply for the apply button or visit Careers Page by 15th April 2026 .

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life

Top Skills

Azure
Microsoft Sql Server
Power BI
Powershell
Python
Sftp
Windows Server
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The Company
London
556 Employees

What We Do

The Railways Pension Scheme is one of the UK’s largest and longest established pension funds. Railpen is responsible for the safekeeping and investment of around £34 billion on behalf of the scheme’s 350,000 members who are connected to the railway industry. Railpen's purpose is to secure our members' future. To achieve this we invest the scheme’s assets to generate strong returns over the long term. Our members and their employers trust us with this very significant responsibility. We are proud of this responsibility, take it very seriously, and are committed to, and passionate about, improving their future lives. Generating the required returns is challenging. To be successful we must constantly strive to be considered a world-class asset owner by our stakeholders, with a proven track record of adding value for our members. This means we have to have excellent people, doing exemplary work, in every part of our business. We use the size of our assets to invest wisely and influentially. Our convictions and a clear set of investment beliefs guide us through complex and changing markets. We’re not afraid to think innovatively or act boldly in the best interests of the members we are proud to serve

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