Application Support Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Purpose

This role will focus on Operations and Support of various of Global Payments applications. This role will focus on monitoring the production and certification environment to ensure application SLAs are met.  

Essential Duties

• Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.

• Will manage team releases, coordinate with internal customers on platform operations

• Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.

• Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes

• Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.

• Will be available to provide 24/7 on-call support for the Merchant Accounting System

Other Duties

• Will establish and maintain key relationships with internal and external customers to ensure work products are delivered promptly 

• Will drive initiatives, collaborate with other teams and resources 

Required Qualifications

• Bachelor’s Degree or relevant experience in place of education

• Minimum three years of Relevant Experience 

•  Information Technology Field and/or Bankcard Industry experience

• Able to work days, Mon-Fri, 8 AM to 5 PM.

• Must be available for 24/7 On-Call production support.

• Google Suite experience 

Preferred Qualifications

• Demonstrated ability working in a high volume, high availability environment 

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].