Job Summary:
Baseplan Software is a well-established and fast-growing ERP Software Company providing equipment and rental management software for a diverse range of market leading customers. The role will be in our busy and dynamic Customer Service team providing exceptional first- and second-line functional support for Baseplan customers.Job Description:
Responsibilities
- Provide first line functional support to Customers, liaising directly with them to resolve complex queries (e.g. application queries, training, reports, user documentation).
- Maintain a high degree of customer service for all queries, providing concise and accurate information
- Prioritize Customer issues and escalate business critical issues in a timely manner
- Contribute solutions to the FAQ database
- Direct complex queries to the correct queue for resolution
- Identify chargeable activities
- Effectively communicate with all team members
- Ensure administration, such as time sheets are completed timely and accurately
Skillset Requirements
- Excellent English verbal & written communication skills.
- Strong Customer Service focus
- Excellent attention to detail and ability to solve problems.
- Logical Decision making and ability to take initiative.
- Must be organized & display good time management skills.
- Ability to work with interruptions & multi-task.
- Strong sense of achievement (results and delivery oriented).
- Experience working with ERP systems.
- Understanding of business and accounting processes.
- Experience using Jira Software
- Experience in the Rental and/or Equipment Servicing industries.
MISCELANEOUS
- Must be a US Citizen or Green Card Holder. Unfortunately, we cannot sponsor visas at this time.
- Salary range: $75,000 - $85,000 predicated upon experience
Worker Type:
RegularNumber of Openings Available:
1Top Skills
What We Do
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk. Leveraging a comprehensive portfolio of software and consulting solutions, we help organizations work more efficiently by improving access to shared asset data, promoting greater transparency across the organization, improving service delivery, maximizing asset availability and uptime and reducing total cost of ownership. Using the latest cloud and mobile computing technologies, our asset management solutions and domain expertise help organizations eliminate waste, redundancy, and inefficiency.
AssetWorks is a US corporation and a portfolio company of the Constellation Software, Inc. group of companies which trades on the TSX under the ticker symbol CSU. As a publicly traded corporation, we are committed to promoting shareholder value by delivering quality work and solid financial results. These factors reinforce what has always been our corporate focus—putting quality first and ensuring profitability and growth will follow.
