Application Support Analyst

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

Your responsibilities: 

• Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users 

• Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes. 

• Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution. 

• Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications. 

• Execute data maintenance activities including preparation of mass load transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc. 

• Interact with Global Support Team on incidents that require escalations 

• Prepare and maintain ad hoc and advance reports. 

• Integration management including monitoring of integration runs and assisting in de-bugging integration issues 

• Actively monitor and research application error handling, and escalate problems using defined escalation procedures. 

• Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing. 

• Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users 

• Deliver Workday user training to HR staff 

• Manage to SLA and SOP requirements 

• Maintain System Change & Documentation Repository 

• Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. 

Our requirements: 

• Bachelor’s degree from University preferred. 

• Minimum of 2-4 years of experience in technical support and troubleshooting of ERP modules. 

• Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday: ERP System-Modules, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting. 

• Good understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR 

• Ability to manage multiple assignments and tasks simultaneously with flexibility and pro activeness 

• A good team player with the ability to manage diverse stakeholder group with differing requirements 

• Good collaboration and ability to work cross functions and cultures beyond borders 

• Fluency in English is a must both written and verbal. Ability to speak other European languages like Polish, Romanian, Italian, French, German, Spanish would be an added advantage. 

• Should be able to Work in a continuously changing environment. 

• Great communication and interpersonal skills 

Our offer:

• Flexible working hours (start between 6:30 a.m. - 10 a.m.)

• Hybrid working mode (min. 1 day per week in the office)

• Private medical care in LuxMed,

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course reimbursement)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

• Holiday allowance (up to 1000 PLN / year)

• Childcare refund (up to 1200 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Office team building activities and events