Application Support Analyst

Posted Yesterday
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
1-3 Years Experience
Fintech • Insurance
The Role
The Application Support Analyst supports the Sophis application for Equity Derivatives, ensuring its stability, monitoring job failures, coordinating issue remediation, and enhancing data quality for the Front Office. Responsibilities include investigating pricing failures, developing automation scripts, and maintaining documentation.
Summary Generated by Built In

Job Summary

You will be supporting the Sophis application for the Equity Derivatives business. This is a critical application which delivers overnight and intraday Risk Limits and Valuations for the Front Office.
You will be responsible for maintaining stability and availability of the application, as well as continuous software releases to add features and enhancements. In addition, you will be responsible for overseeing the integrity of the data quality derived from our official EOD Market Data and positions which are priced by our Model Library.

Job Description

  • Monitoring the EOD batches and act immediately to identify the root cause for job failures and remediate.
  • Monitor via ITRS Dashboard to ensure health of Application.
  • Ensure timely delivery to downstream consumers (Front Office).
  • Drive improved stability and higher quality of data delivered to Front Office.
  • Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
  • Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
  • Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.
  • Develop scripts to automate processes using Powershell and other scripting languages.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

MYS - Unknown location [DO NOT USE]:Kuala Lumpur

City:

Kuala Lumpur

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-11

Application Deadline:

2024-10-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Top Skills

Powershell
SQL
Unix
Windows
The Company
Minneapolis, MN
88,000 Employees
On-site Workplace

What We Do

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.‎

We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.

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