Application Support Analyst

Posted 7 Days Ago
Be an Early Applicant
Lisboa
1-3 Years Experience
Information Technology • Consulting
The Role
The Application Support Analyst will provide functional and technical support for application incidents and service requests, adhering to service level objectives and escalating issues as necessary. They will also contribute to knowledge articles and undertake support activities in shifts.
Summary Generated by Built In

Job Description

We are looking for a candidate that is able to handle Application Support activities, and that will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts.

Main Tasks:

  • Provide functional & technical support (batchs, interfaces…)
  • Adhere to Service Level objective target and roadmap
  • Escalate timely to the management on possible risks or issues.
  • Contribute to the knowledge articles.

Qualifications

Technical Skills:

  • Functional knowledge of following instruments: bonds, equities, structured products
  • ITIL
  • Linux or Unix
  • SQL
  • PL/SQL

Top Skills

Linux
Pl/Sql
SQL
The Company
616 Employees
Remote Workplace
Year Founded: 2006

What We Do

The Alter Solutions Group is an IT Consultancy group, promoter of Digital Transformation, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, United States of America, Canada, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. In 2023, we were recertified as a Great Place to Work®. Know more about Life at Alter: https://www.linkedin.com/company/alter-solutions-group/life/altersolutionsgroup

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