Application Support Analyst

Application Support Analyst

Whippany, NJ

As a Barclays Application Support Analyst, you will use a hybrid role of development and support and operate skills to collaborate across disciplines, applying software engineering principles to eliminate repeated manual effort (Toil) and create automated, scalable and reliable services. The focus of this role will be to contribute to the establishment of a SRE practice/discipline within Corporate GTSM and help to drive the agenda throughout the department whilst supporting the wider team objectives

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Focusing on contributing to the establishment of a SRE practice/discipline within Corporate GTSM and help to drive the agenda throughout • Helping to reduce MTTR throughout the department (Mean Time to Repair) and improve stability • Being consistently excellent at all we do and help to drive this mindset throughout the department - Making everything we touch better • Helping to drive Full Stack Observability throughout the department and role model how this can be used to achieve our objectives and reduce MTTR • Contributing to the adoption of Automation and helping to role model how this can be used to drive efficiencies, consistency, reduce MTTR and achieve our objectives • Helping to drive technical excellence and accountability/ownership of the full stack that makes up our services

What we're looking for:

• Minimum Qualification - a graduate of a relevant discipline • Working knowledge of supporting and maintaining production environments with distributed systems and highly available services • Working knowledge of IT Infrastructure components (such as Linux or Windows Server OS, MS SQL or Oracle Databases, Networks, Load Balancers, Storage) • Solid grasp/awareness of Observability/Monitoring solutions (such as AppDynamics, Geneos ITRS, Thousand Eyes, Splunk, ELK or similar)

Skills that will help you in the role:

• Working knowledge or an interest in modern programming languages (e.g., Java, Python) from the workplace, academically or from a keen interest at home • Experience of working in either a SRE or DevOps model is desirable, but if you have none & have a passion/a grasp of what it means we would still love to hear from you • Solid grasp of CI/CD Pipelines and Repositories, for example Jenkins and GitHub • Ability to construct SQL queries and interrogate databases

Where will you be working?

Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafes and a gym - it's a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.

#LI-Hybrid

#infrastructure