Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
THE ROLE:
The Application Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.
We operated in a hybrid work model. 3 days per week in office
HOW YOU WILL CONTRIBUTE:
- Analyse, understand, and reproduce situations existing within Bottomline products
- Define and request configuration and code solutions
- Deliver high quality technical directives
- Follow-up, resolve or escalate of cases using ITIL procedures
- Track, describe and update the cases in our ITSM management system
- Communicate clearly with the different internal, third party and client teams
- Manage multiple cases in parallel
- Be part of a shared 24/7 OnCall rotation
QUALIFICATIONS:
Knowledge & Experience
- Experience with Linux machine operating systems & scripting
- Understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
- Proficiency of SQL queries
- Experience with Knowledge base management using KCS methodology
- Knowledge of Fintech environment would be an advantage but not required
Personal Attributes
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment
- To be rigorous, methodical, and organised
- Sense of responsibility appropriate to the banking industry
- Exceptional oral and written communication skills
- Highly self-motivated and directed.
- Multi-tasking abilities
Formal Education & Certification
- University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.
Languages
It is required to be fluent in English and German or Swiss-German language is mandatory..
Only the applications matching the required skills will be taken into consideration
*We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
#LI-DNI
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Top Skills
What We Do
Bottomline (NASDAQ: EPAY) makes complex business payments simple, smart, and secure.
Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions.
Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific.
