The Role
The Application Support Analyst manages application functions, addresses system issues, ensures quality datasets, and supports user training and documentation.
Summary Generated by Built In
We are looking for a Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assist customers both from technical and functional point of view.
Your responsibilities
- Manage and optimize existing and new application functions;
- Ensure the optimal use of the application by the end-users;
- Monitor and control the quality of datasets on a daily basis;
- Be point of contact for the end-users and handle system issues;
- Perform incident management;
- Configure and test functionalities;
- Support the team in defining and analyzing user requirements;
- Develop and maintain functional documentation;
- Perform user training.
Your skills, experience, and qualifications
- Bs or Ms in a financial or technical related field is preferred;
- 1.5 year's experience in a similar role in fintech field;
- Basic knowledge of SQL language;
- Client-focus attitude;
- Team player with solid communication and presentation skills;
- Strong analytical and problem solving skills;
- Ability to manage pressure;
- Good written and oral communication skills of English and Italian languages;
- EU Work Permit;
- Willingness to work shifts;
- Availability to work on weekends (only required for Milan location).
Important notes:
According to the Italian Law (L.68/99) please note that candidates from the disability list will be given priority.
Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted.
Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.
Top Skills
SQL
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The Company
What We Do
Serving Luxembourg's IT needs since 2002, ION Group has focused its activities on 3 pillars:
ION Home: IT services for home users.
- Computer repair and maintenance
- Network Setup
- Internet Setup
- Email and Hosting Services
ION Pro: Maintenance for small and medium businesses
- Server maintenance and setup
- Network configuration and security
- Workstation
- Server and services hosting and housing
ION Development
- Website design and development
- Custom application development (Web, Mobile, iOS, Android)
- OpenSource software modifications
