Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionResponsible for the stability, performance, and reliability of our digital banking core. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.
- Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
- Incident Command: Ensure clear communication with stakeholders Problem Management: Ensure the “blameless” RCA process to identify systemic issues and prevent recurring outages in the integration layer.
- Recurring Incident Rate: Reduce the volume of repeat incidents by 30% through effective Problem Management and permanent bug fixes.
- Monitoring Coverage: Ensure 100% of production microservices have automated health checks and p99 latency alerts.
- Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.
- Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.
- Patch & Release Support: Oversee the safe deployment of hotfixes and platform updates, ensuring that automated rollbacks are in place for failed changes.
- Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.
- SLA Compliance: Maintain 99.99% uptime for critical integration gateways connecting to Finacle.
- First-Touch Resolution: Increase the percentage of incidents resolved by the Platform Support team without escalating to the Engineering/Development squads.
- BSc IT, Computer Sciences or related field.
- Relevant professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.
Experience:
- 3-4years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
Expert-level ability to read and debug Java code. Ability to navigate and troubleshoot Java platform utilities is a significant plus. Strong experience supporting containerized workloads in OpenShift, including log analysis, pod debugging, and resource scaling.
Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring. Medium proficiency in Oracle PL/SQL for data investigation and performance tuning within the Finacle database environment.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Documenting Facts
- Embracing Change
- Following Procedures
- Interpreting Data
- Producing Output
Technical Competencies:
- Application Support
- Business Analysis Environments and Perspectives
- Business Continuity and Disaster Recovery Planning
- Continuous Deployment
- Database Administration
- Project Management (Project Mgmt)
- Stakeholder Management
- Testing (unit, regression, integration)
Skills Required
- BSc in Information Technology, Computer Science, or a related field
- 3–4 years of operational experience supporting Finacle Core Banking, including Finacle Integrator, batch jobs, or ISO 8583 and REST messaging
- Expert-level ability to read and debug Java code
- Experience supporting containerized workloads in OpenShift, including log analysis, pod debugging, and resource scaling
- Experience with Terraform or Ansible for environment automation and troubleshooting
- Experience monitoring Kafka or RabbitMQ message queues
- Medium proficiency in Oracle PL/SQL for data investigation and performance tuning
- Ability to navigate and troubleshoot Java platform utilities
- ITIL Foundation, Sun Certified Java Developer, Oracle Certified Associate, Microsoft Certified Professional, or Microsoft Certified Solutions Developer certification
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
