Nisbets Limited are currently recruiting for an Application Support Analyst to join our IT team, supporting the stability, performance and continuous improvement of our core business systems.
This role will be based at our Fourth Way office in Avonmouth, with flexibility to work from home as part of a hybrid working pattern following a period of training.
As an Application Support Analyst at Nisbets, you will be part of a collaborative team responsible for supporting a wide range of business-critical applications used across our retail, eCommerce, warehouse and finance operations. You will play a key role in resolving incidents, managing service requests, supporting system enhancements and ensuring applications continue to meet evolving business needs.
This is a fast-paced and varied role, requiring strong analytical skills, excellent customer service and a proactive approach to problem solving. You will work closely with colleagues across Service, Infrastructure, Development and Business Change teams, as well as third-party suppliers, to maintain reliable and effective business systems.
Key Accountabilities
- Own, progress and resolve application incidents and service requests within agreed service levels.
- Liaise with software vendors and third-party providers to investigate and resolve system issues.
- Administer and maintain core business applications, including ERP, Order Management Systems (OMS), payment processing, document management, EDI and digital sales channel solutions.
- Provide application support for critical business processes across supply chain, warehousing, logistics, inventory management, order fulfilment, finance and customer operations.
- Assess and deliver approved application change requests, contributing expertise to projects and continuous improvement initiatives.
- Test and implement approved application patches and updates in line with change control processes.
- Support application integrations, interfaces, data management and replication activities across ERP, OMS and associated business systems.
- Monitor and support end-to-end operational system workflows, ensuring reliable processing of customer orders, stock movements, warehouse transactions and supply chain data.
- Work collaboratively with Development and Infrastructure teams to maintain reliable end-to-end business services.
- Partner with business stakeholders to understand requirements, identify system enhancements and support changing business needs.
- Provide technical expertise and support for business-critical operational systems, ensuring alignment with evolving logistics, supply chain and commercial requirements.
- Contribute to system optimisation initiatives that improve operational efficiency, order accuracy and service performance across the business.
- Participate in on-call and out-of-hours support activities as required.
Capabilities, Skills and Experience Required
- Essential Requirements (Must Have)
- Previous experience in an Application Support Analyst or similar IT support role.
- Demonstrable experience supporting business-critical applications in a commercial environment.
- Experience supporting ERP (Enterprise Resource Planning) and OMS (Order Management System) platforms within a complex business environment.
- Working knowledge of Microsoft 365 applications.
- Intermediate SQL querying skills.
- Understanding of application integrations, interfaces, data management, replication and workflow concepts.
- Broad understanding of business processes and how technology supports operational performance.
- Knowledge of networking, IIS, .NET and core infrastructure principles relevant to application support.
- Excellent customer service, communication and stakeholder management skills.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines in a fast-paced environment.
- Ability to work collaboratively with technical teams, business users and external suppliers.
- Desirable Requirements
- Experience within retail, distribution, logistics, warehousing, supply chain or multi-channel operational environments.
- Working knowledge of end-to-end supply chain processes including order fulfilment, inventory management, warehouse operations and customer delivery journeys.
- ITIL Foundation certification.
- Experience supporting eCommerce and digital sales channel applications.
- Exposure to EDI and third-party logistics integrations.
About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.
Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.
We’re determined to take the next step. But we need your help to do it. It’s all about you.
If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.
You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.
We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
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Skills Required
- Previous experience as an Application Support Analyst or in a similar IT support role
- Experience supporting business-critical applications in a commercial environment
- Experience supporting ERP and Order Management System platforms
- Working knowledge of Microsoft 365 applications
- Intermediate SQL querying skills
- Understanding of application integrations, interfaces, data management, replication, and workflow concepts
- Broad understanding of business processes and technology-enabled operational performance
- Knowledge of networking, IIS, .NET, and core infrastructure principles
- Excellent customer service, communication, and stakeholder management skills
- Strong organisational skills and ability to prioritise workloads and meet deadlines
- Ability to collaborate with technical teams, business users, and external suppliers
- Experience in retail, distribution, logistics, warehousing, supply chain, or multi-channel operational environments
- Knowledge of end-to-end supply chain processes, including fulfilment, inventory, warehousing, and customer delivery
- ITIL Foundation certification
- Experience supporting eCommerce and digital sales channel applications
- Exposure to EDI and third-party logistics integrations
What We Do
Nisbets is a British multichannel retailer, developer and distributor of commercial kitchen equipment, catering supplies and other hospitality products. It serves hotels, restaurants, bars, cafés, schools and colleges, offering a broad range of professional catering equipment, including appliances, machines, refrigeration equipment, knives, chopping boards and cleaning chemicals. The company operates internationally and supplies foodservice customers through multiple websites and channels.
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