The Application Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.
Customer Support
Solves problems through critical analysis, consultative questioning and relationship building
Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution
Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts
Receives, assesses, and prepares data from customers for conversion from older software versions
Documents all customer contact for future reference, you must be able to channel your inner librarian
Learning & Development
Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported
Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes
Qualifications & Experience
Post-secondary education or equivalent experience
Passionate about tech and how tech solves business problems
Able to learn quickly
Stellar verbal & written communications are a must
Experience supporting complex and highly configurable enterprise software applications
#LI-Hybrid
Skills Required
- Post-secondary education or equivalent experience
- Experience supporting complex and highly configurable enterprise software applications
- Stellar verbal and written communication skills
- Ability to learn quickly
- Customer service orientation and consultative problem-solving
Kroll Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroll and has not been reviewed or approved by Kroll.
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Healthcare Strength — Medical, dental, and vision coverage with HSA/FSA options are part of the U.S. package, alongside life and AD&D. Breadth across core health benefits is positioned as competitive for a large advisory firm.
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Retirement Support — A 401(k) plan with company match is a core element of the package. Retirement support is consistently highlighted as competitive within total rewards.
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Leave & Time Off Breadth — Paid holidays, sick leave, and PTO are included, with generous time off and parental/family leave for U.S. roles. Some roles also offer hybrid/WFH flexibility that complements time-off usability.
Kroll Insights
What We Do
Kroll is the world’s premier provider of services and digital products related to valuation, governance, risk and transparency. We work with clients across diverse sectors in the areas of valuation, expert services, investigations, cyber security, corporate finance, restructuring, legal and business solutions, data analytics and regulatory compliance. Our firm has nearly 5,000 professionals in 30 countries and territories around the world. For more information, visit www.kroll.com.
