Summary
Job Description:
Baptist Health is looking for an Application Support Analyst - Senior to join our team! This is a hybrid position & candidate must be in or near the Baptist Health region. Candidate must be onsite for training, support, and at other times as needed. Balance between work from home and onsite directed by management based on needs.
Under general direction, the Application Support Analyst is responsible for Epic and other 3rd party application training and integration of information technology in the healthcare setting.
This position will serve as a liaison between the IT department and operations to align system design with operational processes for Baptist Health Medical Group and Epic Community Connect sites. This role ensures that all users are proficient in using Epic applications to enhance patient care and operational efficiency including data collection, workflow analysis, testing, training, system user personalization and ongoing support and troubleshooting to resolve user issues and optimize system performance.
Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and MIPS (Promoting Interoperability). Mentors Associate and Intermediate level analysts to reach their credentialing goals.
Qualifications:
Bachelor's degree, Clinical degree (MA, LPN, RN) or two years direct healthcare experience in patient registration, patient access, or billing/coding in an ambulatory setting, including but not limited to management/supervisor experience.
Training in an adult learning setting, working in a physician practice setting preferred
Epic Credentialing in all applications used in the medical group. EpicCare Ambulatory, Beacon, ASAP for UC, Research, Cadence, Referrals, ADT for UC, Beaker, and OnBase.
Minimal travel to other regions possible.
Skills Required
- Bachelor's degree, clinical degree such as MA, LPN, or RN, or two years of direct ambulatory healthcare experience in patient registration, patient access, or billing/coding
- Training experience in an adult learning setting
- Experience working in a physician practice setting
- Epic credentialing in the applications used by the medical group, including EpicCare Ambulatory, Beacon, ASAP, Research, Cadence, Referrals, ADT, Beaker, and OnBase
- Ability to work onsite for training, support, and as needed in or near the Baptist Health region
What We Do
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. Learn more at BaptistHealth.com.
