Application Support Analyst @MarshTech

Company:Oliver Wyman

Description:

We are seek

This role will be based in Cluj, Romania. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh has established its EMEA Technology Hub in Cluj, Romania, reflecting our commitment to innovation and excellence. This hub is central to our digital strategy, addressing emerging challenges and enhancing service delivery through advanced technology solutions that empower our clients and promote sustainable growth.

As an Application Support Analyst at MMC, you will work closely with the regional staff, the business systems analysts and developers to ensure the solution is working acceptably. Additionally, you will work to ensure that we are able to maintain the existing environment and plan for future enhancements.

We will count on you to:

• Serve as the Application Support Analyst for our applications and answer / facilitate questions from the staff and/or ITS team

• Initial focus will be on several business critical systems such as Microsoft Dynamics CRM applications and other business critical resources

• Help design, develop, document, and test changes to systems. This includes KB (Knowledge Base) documentation that will be used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff

• Keep up to date on application releases (patches, upgrades, etc.), Work with Local Technology Coordinators to ensure they have the ability to provide 2nd level support of all applications

• Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed

• Monitor Service Now for any tickets/requests that get assigned to our group

• Drive issue resolution, develop business knowledge and apply technical alternatives

• Constantly monitor and report on any service issues to ITS Leadership

• Work closely with Business System Managers on projects, testing and rollouts of new applications

What you need to have:

• 3-5 years of experience of application support experience

• Microsoft Dynamics experience

• Exposure to multiple, diverse technologies and processing environments

• Bachelor's degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study, or equivalent experience.

• Exceptional interpersonal skills, including teamwork, facilitation and negotiation.

• Excellent written and verbal communication skills

• Excellent planning and organizational skills

• Familiarity with basic graphical modeling approaches, tools and model repositories

• Advanced Level of English

Why join our team: 

• Work within a forward-looking organization emphasizing technological innovation, including AI and strategic M&A

• Thrive in a fast-paced, dynamic environment that supports agility and adaptability

• professionally in an empowering work environment;

• We help you be your best through professional development opportunities, interesting work, and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)

• 30+ days off (including legal days, birthday, public holiday replacements, and benefits options)

• Performance bonus scheme

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge

• Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.