Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
The Application Support Analyst's role is responsible for resolving system issues related to multiple applications. The position requires that the individual insurance business, accounting, or technical IT knowledge. Must be able to communicate and understand issues related to end user applications and insurance workflows.
Responsibilities:
- Manage incoming tickets related to business applications; prioritize and troubleshoot system problems and issues; maintain help desk knowledge base and deliver end-user satisfaction by providing excellent customer service.
- Partner with a team of geographically distributed developers, business leaders, and functional users on multiple initiatives.
- Build and maintain positive working relationships with team members, internal customers, and external vendors.
- Assist in system upgrades, installations, and testing of the applications in collaboration with vendors and implementation partners.
- Provide support for critical situations (in conjunction with senior personnel).
- Ensure environments (Dev, Test, Training) are setup correctly, are ready for team access per schedule, and are administered efficiently throughout the project phases.
- Ensure compliance with IT policies and procedures; support internal/external audits.
- Prepare a variety of written materials (detailed remediation steps, notices, reminders, technical standards, security policies, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
- See that all reported issues are resolved quickly and efficiently
- Stay up to date on security risks and ensure corporate security
- Perform other duties as assigned
Knowledge, Skills and Abilities:
- Insurance Operations/Accounting knowledge or Insurance IT Support.
- Demonstrated ability to use Microsoft Office.
- Ability to develop and adhere to project timelines and to work under deadlines.
- Must be able to work independently with minimal supervision.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong organizational skills, excellent communication, and people skills.
Preferred Skills:
- 1-3 Years of Insurance Operations/Accounting knowledge or Insurance IT Support
- Experience working within ServiceNow
- Experience working with insurance applications (i.e. Sagitta, BenefitPoint, ImageRight, Conceptone, SurePath, Salesforce, AIM, Microsoft Dynamics CRM, Epic, AMS360, and other insurance business applications).
Below is the pay range of this position for considered candidates based on qualifications and experience.
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
