Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionThe Production Support Engineer serves as the primary technical authority for the organization's hybrid integration landscape, encompassing IBM MQ, DataPower, API Gateway, and the broader CP4I platform on OpenShift.
To build, maintain, and sustain a resilient, high-performance hybrid integration landscape (IBM MQ, DataPower, API Gateway, and CP4I on OpenShift) by shifting the operational paradigm from reactive firefighting to proactive reliability. This is achieved through the rapid restoration of critical services within strict SLAs, the permanent elimination of root causes via rigorous RCA and defect remediation, and the systematic automation of operational workflows to reduce toil.
QualificationsType of Qualification: First Degree
Field of Study: Computer Science, Information Technology, Software Engineering, or a related technical field.
Any of the below professional/Technical Certifications (Preferred)
- IBM Cloud Pak for Integration (CP4I) Administration
- API Gateway certifications (e.g., IBM API Connect Certified Administrator, Apigee Certified Engineer, or AWS Certified API Developer)
- IBM Certified Solution Developer – IBM MQ or IBM DataPower Gateway
- IBM Certified Administrator – IBM MQ or IBM DataPower Gateway
- DevOps-related certifications (e.g., Docker Certified Associate, Jenkins Engineer, or HashiCorp Certified: Terraform Associate)
- Certified Kubernetes Administrator (CKA)
- Red Hat Certified Specialist in OpenShift Administration (EX280) or Red Hat Certified Engineer (RHCE)
Experience Required
3-4 years
- Middleware & Integration Platforms: Hands-on experience administering and supporting IBM MQ and IBM DataPower Gateway in high-volume production environments.
- API Management: Proven experience managing and troubleshooting API Gateways (IBM API Connect, Apigee, or equivalent), including policy configuration, security enforcement (OAuth, JWT, mTLS), rate limiting, and developer portal administration.
- Cloud Pak for Integration (CP4I): Hands-on experience administering and supporting IBM Cloud Pak for Integration components, including platform installation, lifecycle management, and integration with underlying OpenShift infrastructure.
- Production Support: Proven track record of providing 24/7 on-call production support for mission-critical integration platforms, with demonstrated ability to diagnose and resolve incidents under pressure within stringent SLAs
- CI/CD Pipelines: Hands-on experience building and maintaining CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps, or equivalent) for automated deployment of integration assets and platform configurations.
- Root Cause Analysis: Experience conducting formal Root Cause Analyses (RCAs) for major incidents, including documenting technical findings, collaborating with development teams on code fixes, and tracking remediation to closure.
- Change & Release Management: Demonstrated experience executing complex zero-downtime deployments, firmware upgrades, and emergency hotfixes in production environments, including thorough pre- and post-validation and rollback planning.
- Performance Tuning: Demonstrated experience conducting capacity planning, performance benchmarking, and tuning of middleware and API platforms to optimize throughput, latency, and resource utilization.
- Cross-functional Collaboration: Strong experience collaborating with development, infrastructure, networking, and security teams to drive end-to-end incident resolution and platform improvements.
- Disaster Recovery (DR): Proven experience designing, testing, and executing DR and failover drills to validate RTO/RPO targets.
Behavioural Competencies:
- Checking Things
- Documenting Facts
- Embracing Change
- Managing Tasks
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Application Support
- Availability Management
- Business Continuity and Disaster Recovery Planning
- Continuous Deployment
- Database Administration
- Network Security Monitoring
- Project Management (Project Mgmt)
- Stakeholder Management
- Testing (unit, regression, integration)
- Trouble Shooting
Skills Required
- First degree in Computer Science, Information Technology, Software Engineering, or a related technical field
- 3-4 years of relevant experience
- Hands-on experience administering and supporting IBM MQ and IBM DataPower Gateway in high-volume production environments
- Experience managing and troubleshooting API Gateways such as IBM API Connect, Apigee, or equivalent, including policy configuration, OAuth, JWT, mTLS, rate limiting, and developer portal administration
- Hands-on experience administering IBM Cloud Pak for Integration components, including platform installation, lifecycle management, and OpenShift integration
- Experience providing 24/7 on-call production support for mission-critical integration platforms and resolving incidents within strict SLAs
- Experience building and maintaining CI/CD pipelines using Jenkins, GitLab CI, Azure DevOps, or equivalent
- Experience conducting formal root cause analyses, documenting technical findings, collaborating on code fixes, and tracking remediation
- Experience executing zero-downtime deployments, firmware upgrades, emergency hotfixes, validation, and rollback planning
- Experience with capacity planning, performance benchmarking, and tuning of middleware and API platforms
- Experience collaborating with development, infrastructure, networking, and security teams
- Experience designing, testing, and executing disaster recovery and failover drills against RTO and RPO targets
- IBM Cloud Pak for Integration Administration certification
- API Gateway certification, such as IBM API Connect Certified Administrator, Apigee Certified Engineer, or AWS Certified API Developer
- IBM MQ or IBM DataPower Gateway certification
- DevOps certification, such as Docker Certified Associate, Jenkins Engineer, or HashiCorp Terraform Associate
- Certified Kubernetes Administrator, Red Hat EX280, or RHCE certification
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
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