Application Support Analyst II

Responsible for: 

Providing application support activities for FUJIFILM DMS internal and customer facing File Transfer, File Distribution and Platform and Legacy Batch Processing applications.

Extent of Authority: 

• Decision making within the scope of standards and procedures for role

Main Activities: 

• Provide application support for internal and external customers 
• Carry out rostered out of business hours on call or shift work duties as part of a Level 2 Support team
• Carry out incident and issues management
• Maintain and update problem management calls
• Maintain and create technical documentation
• Play a substantial role in providing knowledge and value to the overall quality and stability of production systems
• Identify and carry out process improvements in consultation with the team manager
• Liaise clearly and reliably with Service Delivery staff and other support staff to ensure all tasks are carried out efficiently to meet customer service levels
• Carry out changes to production systems as required
• Be able to undertake root cause analysis work
• Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FUJIFILM Data Management Solutions Pty Limited (FUJIFILM DMS) sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
• Ensure all FUJIFILM DMS policies, including Business Management System and Security policies and procedures are adhered to.
• Ensure Work Health and Safety policies and procedures are adhered to.
• Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.

Key Skills and Personality Traits: 

Key Skills:

• Strong Linux skills
• Strong problem solving and analysis skills
• Knowledge and experience in UNIX and Windows
• Perl, Python, KornShell and Bash scripting, XML and SQL
• Prioritisation and time management
• Proficient in using Microsoft Word and Excel

Personality Traits:

• Strong interpersonal and communication skills
• Good team player
• Helpful and proactive approach to all requests for help 

Qualifications and Typical Experience: 

• Experience in supporting business critical applications
• Relevant qualification in IT or other related discipline

Special Circumstances: 

• Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area.
• Must be eligible to legally work in Philippines.
• Employment is dependent on a national police criminal history check that is acceptable to FUJIFILM DMS
• Additional security clearances may be required as requested by FUJIFILM DMS or its clients.
• Required to work reasonable additional hours as may be necessary to meet the requirements of the position.
• Maintain FJUIFILM DMS and client confidentiality.
• Some travel may be required to various FUJIFILM DMS sites, interstate or overseas to meet requirements of the role.
• May be needed to be on-call from time to time to meet requirements of the role. 
• Required to participate in workplace fit-for-work initiatives (including stretching programs).