Job Summary
Job Description
WHAT IS THE OPPORTUNITY?
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration. The role will help to support various Finance and Audit (FIAT) applications as well as assist with critical metrics reporting and trend analysis, both tactical and strategic.
WHAT WILL YOU DO?
- Investigate, resolve, and report on low and medium complexity technical issues
- Work with Business clients to understand priorities and impact of their issues, and provide timely and accurate status of critical systems processes to management and end-users
- Learn multiple applications and technologies and how they interact, and provide cross-function support accordingly, and ensure compliance with SLA metrics as agreed to with Business and expected by the Enterprise
- Administrate support tickets and work closely with vendors when additional support and learning is required (i.e., for vendor-developed applications)
- Work closely with FIAT Application Custodians to understand the drivers behind their KPIs, and share potential issues and improvement opportunities across the team (Continuous Improvement)
- Help enforce and improve the FIAT Support Framework (a key differentiator at RBC) by creating and modifying processes and procedures, producing various reports and metrics, and providing daily dashboards and other information.
- Help track critical artifacts such as OLA and SLA documents, communication templates, Post Incident reviews
- Help to produce presentations and reports for the Senior Management Team (SMT), often working directly with them if required, and help create and present metrics and other information to the FIAT Application Custodians on a regular basis
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 3+ years of experience in application support and/or development with a continuous improvement focus
- A good understanding of statistics and trend analysis, strong Math skills
- Strong MS Office skills, particularly with Excel, PowerPoint, and Access. VBA knowledge is a definite asset
- The ability to work under pressure and with aggressive deadlines, and at times work outside of normal Business hours
- Strong analytical skills and strong communication skills, comfortable speaking with and working with senior staff
Nice-to-have:
- Experience with ServiceNow
- An understanding of SRE concepts and/or the ITIL methodology and its best practices re application support (service management)
- VBA experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Hybrid
#LI-POST
#TechPJ
Job Skills
Computer Operations, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP)
Additional Job Details
Address:
175 WESTERN PKY:BEDFORD
City:
BEDFORD
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-10-18
Application Deadline:
2024-11-29
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
.JPG)
_2.png)
