Job Summary
Coordonner les activités de soutien à la production pour tous les principaux systèmes et sous-systèmes pertinents afin d’assurer l’intégrité des données générées par ordinateur. S’appuyer sur un ensemble complet de pratiques, de connaissances et d’aptitudes pour réaliser des affectations.
Job Description
What is the Opportunity?
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.
What will you do?
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Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.
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Ensuring the documentation and tracking of all shift turnover issues.
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Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
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Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.
What do you need to succeed?
Must have:
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Willing to take a business focused, holistic approach to delivering operations
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Excellent communication skills (written and verbal)
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A self-starter with the creativity to solve problems independently
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Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users
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Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
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Working knowledge of both real-time and batch transaction process monitoring and issue response
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Experience working in a 24x7 environment with a hybrid support model
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Experience with the incident and problem management lifecycles
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Experience with SQL & Unix environments
Nice-to-have:
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Working experience with ServiceNow or comparable IT Service Management toolsets
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1+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets
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Software development experience.
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IT System operations experience.
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Familiarity with large scale logging solutions in a development or operations perspective.
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Experience with Window / Unix environment
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ITIL Framework
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions
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Work in a dynamic, collaborative, progressive, and high-performing team
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Flexible work/life balance options
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Opportunities to take on progressively greater accountabilities by doing challenging work
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Opportunities to building close relationships with clients in other teams and platforms
#LI-HYBRID
#LI-POST
#TechPJ
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
BEDFORD
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-09-05
Application Deadline:
2024-10-18
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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