Application Support Analyst (French Speaker)- DSI Corporate

Posted 7 Days Ago
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Porto, PRT
Hybrid
Entry level
Information Technology
The Role
Provide L1/L2 support for Oracle Cloud HCM; manage communications via Teams/Outlook/phone; ensure KPIs and QA for e-learning; extract and present HR data; coordinate with development and Paris teams.
Summary Generated by Built In
Company Description

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. 
As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group. 
With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.  
A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Job Description

We are looking for a  person join our HR IT support team in Porto to work on:
Oracle Cloud Human Capital Management (Oracle Cloud HCM): This is a cloud-based HCM applications for HR, talent, and recruitment management.
 
Responsibilities:
Provide level 1 and 2 support for the mentioned application.
Manage communications through various tools such as Teams, Outlook, and, in some cases, by phone.
Follow all procedures to ensure that KPIs are measured.
Ensure the quality assurance of digital content for the deployment of e-learning training.
Be responsible for data extraction and presentation, in collaboration with the support team.
Work in coordination with the project/development team. 
Close working with Paris team

Qualifications

Proficiency in French (mandatory).
B2 level of English.
Knowledge of HR procedures (a plus), particularly in recruitment and talent management.
Familiarity with quality assurance (QA) and data quality (a plus).
Understanding of how a Learning Management System (LMS) works (a plus).
Administrative mindset and good communication skills due to the support activity

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are commit to being inclusive, caring, and fair, ensuring every voice is heard and valued.

Skills Required

  • Proficiency in French
  • B2 level of English
  • Knowledge of HR procedures (recruitment and talent management)
  • Familiarity with quality assurance and data quality
  • Understanding of Learning Management Systems (LMS)
  • Administrative mindset and strong communication skills
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The Company
HQ: Paris
2,007 Employees
Year Founded: 2016

What We Do

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial expertise in its two global business lines – Corporate & Investment Banking and Asset & Wealth Management – and, transversally, for the entities of Groupe BPCE. The Centre of Expertise, based in Porto, currently has more than 2,400 employees from over 30 nationalities, organised in three main departments: Information Technology, Banking Support Activities and Compliance. These teams work in an integrated, inclusive and transversal way, supporting and creating value for all the business lines and platforms of the group. For recruitment: [email protected] For other questions: [email protected]

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