Responsibilities:
- Own; Provide L1/L2 support for mission-critical & low latency Equities Cash applications.
- Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
- Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
- This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
- Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
- When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
- Follow through to ensure each problem is resolved according to SLA.
- Effectively communicate issues and status updates with business support, regional colleagues, and development teams. Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team. Liaise with business support teams and application development groups.
- 5-7 years' experience in an Application Support role.
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills, Unix and database.
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
$94,300.00 - $141,500.00------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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What We Do
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