Application Support Administrator

Job Description

Who we are:

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise helps us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

Job Purpose:

We are seeking an experienced IT Support Administrator to join our India office. This role involves providing end-user support for IT platforms, primarily IFS, by managing support tickets, investigating and resolving incidents, and escalating issues when necessary. You will be part of a globally distributed support team, collaborating with regional agents to assist users worldwide. If you are passionate about IT support and eager to grow professionally, this opportunity is for you.

Key Responsibilities:

• Deliver first-line support to IFS users via the HALO ticketing system, addressing application-related queries and issues.
• Manage application access requests and resolve access-related concerns.
• Analyze reported incidents, perform initial root cause assessments, and guide users toward resolution.
• Develop and maintain user documentation, support materials, and testing protocols.
• Monitor IFS job queues and report any failures.
• Collaborate with Fugro’s internal Level 2 support and team leads to ensure SLA compliance and escalate unresolved issues appropriately.

Required Experience & Skills:

• 2–5 years of experience in application support or IT service desk roles.
• Strong communication skills, analytical mindset, and a proactive, results-driven approach.
• Excellent command of English (written and verbal), with the ability to engage effectively with stakeholders across the Americas, Asia Pacific, Middle East, India, Europe, and Africa.
• Flexibility to work across time zones and coordinate with global teams.
• Familiarity with SLA-driven environments and ITIL practices is advantageous.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and your can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents gives us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and livable world’ – and to each other.

HSE Responsibilities:

Responsible for ensuring the safety of self and others at the site. Prevent damage to equipment and assets. Responsible for following all safety signs/procedures/ safe working practices. Responsible for using appropriate PPE’s Responsible for participating in mock drills. Entitled to refuse to undertake any activity considered unsafe. Responsible for filling up of hazard observation card, wherever a hazard has been noticed at the site. Responsible for safe housekeeping of his workplace. To stop any operation that is deemed unsafe. To be able to operate a fire extinguisher in case of fire. To report an incident as soon as possible to the immediate supervisor and HSE manager. To complete HSE training as instructed to do so.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.