Application Specialist

Scope of role 

Our Salesforce team is looking for an Application Specialist who is passionate about enabling all types of users to get the most out of our advanced configuration platform. The right candidate will have a strong blend of communication skills, business acumen and platform knowledge. The right candidate will be energized by managing one or multiple model development projects and owning all of the enhancements, bug fixes, and customizations occurring within it.  

Key Responsibilities  

In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Technical Architect, Lead Developer, Sr. Business Analyst and fellow Salesforce Administrators.  You will be supporting an environment with over 2,200 users across two business segments. You will be responsible for the Logik.IO model administration, enhancements, maintenance and user requests. 

• Create and edit product attributes and associated pricing and product rules to arrive at desired configuration while optimizing scalability and end user experience 

• Advise on software functionality and implementation best practices  

• Coordinate and collaborate with business stakeholders during ideation and discovery of new model build or enhancements 

• Advise on CPQ best practices and limitations related to pricing strategy 

• Facilitate communication between internal and external team members regarding configuration requirements and project status 

• Willing to learn Salesforce Administrator responsibilities related to CPQ 

• Support team on complex quote configurations 

• Assist with reporting related to CPQ and OMS objects 

• Manage quoting and quote terms approval processes 

• Troubleshoot and provide solutions to CPQ limitations that may arise with highly specialized or very complex pricing requirements 

• Provide training and documentation for users and involved stakeholders 

• Create reports and dashboards to capture metrics such as discounting trends, quote to close velocity, etc 

• Handle cases, including break/fix, error management, contracts/amendments, and approvals 

• Provide recommendations for process changes 

• Mentor other resources as the team expands 

Qualifications 

Technical Skills Preferred/Required: 

• Experience with SAP Variant Configurator or Oracle Configurator model development 

• Preferred Logik.IO hands on model development/build experience 

• Preferred Salesforce CPQ administration 

• Preferred expert/advanced Excel skills 

• Preferred Lightning Platform experience 

• Preferred Service Cloud experience 

• Preferred Salesforce Administrator certification and experience 

• Preferred strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options 

Other Skills Required: 

• Communication & Leadership skills 

• Excellent listening, communication, facilitation and presentation soft skills 

• Strong interpersonal, consultative, consensus builder, and issue resolution skills 

• Experience working in and leading a team-oriented, collaborative environment - and fostering the culture of technical collaboration 

• Ability to present ideas in user-friendly language and to interface on business and technical concepts 

• Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment. 

• Strategic skills 

• Exceptional analytical, conceptual and problem-solving abilities 

• Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution 

• Bachelor’s Degree 

Preferred but not required 

• Other Salesforce certifications  

• Salesforce OMS experience 

• Experience with Salesforce integrations using Mulesoft or other Enterprise Service Bus (ESB)