At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.
About the Role
We're looking for a Application Specialist to join our Clinical Diagnostics team.
This is more than a support role. You'll be the technical expert customers rely on to solve complex challenges, lead critical incidents, and improve the performance of healthcare technology that directly impacts patient care.
You'll work closely with customers, Product, Delivery and Development teams, while mentoring Application Specialists and helping shape how we deliver exceptional customer outcomes.
What You'll Be Doing
Lead the resolution of complex application issues and customer escalations.
Manage critical incidents and drive root cause analysis.
Build trusted relationships with customer stakeholders.
Provide advanced troubleshooting and application expertise.
Partner with Product and Development teams to improve solutions and customer outcomes.
Identify opportunities to improve service delivery and operational performance.
Mentor and support Application Specialists across the team.
Contribute to continuous improvement initiatives across the Clinical Diagnostics portfolio.
What You'll Bring
Significant experience in application support, technical support, healthcare technology, or a similar customer-facing technical role.
Laboratory experience within clinical diagnostics, pathology, healthcare or life sciences.
Strong understanding of laboratory workflows and diagnostic testing processes.
Experience managing complex customer issues, escalations and major incidents.
Strong troubleshooting, analytical and problem-solving skills.
Excellent communication and stakeholder management capabilities.
Experience supporting LIMS, LIS, EMR or other healthcare applications.
Experience within diagnostics, pathology, healthcare technology or digital health.
Familiarity with Jira, Confluence or ITIL-based service environments.
Why Join Magentus?
At Magentus, we live our values every day:
One Team | Constant Evolution | We Care | Make A Difference | Trust
We also offer:
Flexible work options.
Learning and development opportunities.
A supportive and collaborative team culture.
Career development and growth opportunities.
The opportunity to work closely with customers, Product and Development teams to influence outcomes and drive meaningful improvements.
The chance to work on technology that genuinely improves healthcare outcomes.
If you enjoy solving complex technical challenges, working closely with customers, and making a real impact in healthcare technology, we'd love to hear from you.
Apply now and help us create a healthier society through technology.
Skills Required
- Significant experience in application support, technical support, healthcare technology, or a similar customer-facing technical role
- Laboratory experience within clinical diagnostics, pathology, healthcare, or life sciences
- Strong understanding of laboratory workflows and diagnostic testing processes
- Experience managing complex customer issues, escalations, and major incidents
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and stakeholder management capabilities
- Experience supporting LIMS, LIS, EMR, or other healthcare applications
- Experience within diagnostics, pathology, healthcare technology, or digital health
- Familiarity with Jira, Confluence, or ITIL-based service environments
What We Do
Magentus products and services have been at the health technology forefront for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management. Joining with our customers and partners, we are building a future where healthcare networks harness the full power of innovative digital technology. Our market-leading solutions combine information from a range of specialities, locations and services to improve workflows for healthcare professionals. Through our specialist radiology, maternity, pathology and oncology information systems, and our experience in clinical data management and specialist patient management platforms, we are experts in healthcare software connectivity. Magentus builds upon decades of continuous innovation across our solutions to deliver greater insights, flexibility and productivity. We’re merging deeply specialised workflows to enhance interoperability, integrated healthcare delivery and decision-making. Supporting better collaboration across clinical domains and geographies, we’re creating a future where healthcare networks are optimised for better care. By connecting the health ecosystem and transforming digital healthcare at scale, our success reflects our passionate commitment to better healthcare outcomes through world-class technology to create a healthier society.
