The Application Specialist will serve as the subject matter expert (SME) and primary technical owner for renewal configurations, advanced system analysis, and complex operational support within Symphony. This role is crucial for maximizing system accuracy, efficiency, and stability across the entire renewal lifecycle. The Application Specialist will proactively drive process improvements, resolve high-impact issues, and coordinate efforts with Product, Engineering, Support, and internal management, ensuring the timely and high-quality delivery of patent renewals.
Requirements
Bachelor’s degree in Engineering, Computer Science, or a related technical field.
Minimum of 3+ years of proven experience in system configuration or technical support, preferably in an IP or financial environment.
Exceptional analytical, diagnostic, and complex troubleshooting skills for mission-critical renewal and configuration issues.
Proven ability to lead initiatives, drive projects to completion, and influence outcomes across cross-functional teams (Product, PE, Support, Management).
Strong verbal and written communication skills with the ability to articulate complex technical issues clearly to both technical and non-technical audiences.
Ability to manage high-priority, multi-faceted projects independently and effectively mentor others.
Skills Required
- Bachelor's degree in Engineering, Computer Science, or a related technical field
- At least 3 years of experience in system configuration or technical support
- Experience in an intellectual property or financial environment
- Strong analytical, diagnostic, and complex troubleshooting skills
- Ability to lead initiatives, drive projects to completion, and influence cross-functional outcomes
- Strong verbal and written communication skills
- Ability to manage high-priority, multifaceted projects independently
- Ability to mentor others
What We Do
MaxVal Group, Inc. is an intellectual-property services and software company founded in 2004. It began as an IP services provider and developed technology-enabled internal applications that were later productized for clients. Today, MaxVal offers products and services supporting the full intellectual-property lifecycle, serving more than 650 clients with a workforce of over 730 IP and technology professionals focused on efficiency, innovation, and customer success.
