Pay: $28-$33 per hour (Actual pay will be based on experience, skills and internal equity)
Location: Springfield, MO
The Role
The Application Specialist 2 is a senior inside technical support role with a primary focus on sanitary and hygienic valve applications. This role is inside / office-based, highly customer-facing, and deeply involved in ERP, quoting, and order accuracy. It does not perform field installation or service work.
Application Specialist 2 team members spend a significant portion of their time supporting customers by phone and email, while partnering closely with inside sales and internal teams.
About CSI
CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.
We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.
What You’ll Do
Customer & Technical Support
- Act as a technical specialist for sanitary and hygienic valve applications
- Support customers with valve selection, troubleshooting, replacements, and application validation
- Interpret valve specifications, schematics, and technical documentation
- Perform basic sizing and application validation for standard valve use cases
- Communicate technical information clearly to technical and non-technical audiences
Orders, Quotes & ERP Accountability
- Review and support quotes and orders in ERP systems to ensure application accuracy
- Enter, review, or correct application-related order details
- Clearly document assumptions, deviations, or non-standard conditions
- Partner with inside sales to resolve application-related issues
Team & Knowledge Contribution
- Serve as a technical resource for inside sales and less experienced specialists
- Identify recurring application issues and support training or documentation
Education & Training
- High school diploma required; Technical Certification or college credits desired; technical/mechanical emphasis. preferred.
Experience
- 4-8 years of relevant experience in a comparable application specialist, technical support, valve specialist, or inside technical sales role. Direct experience with sanitary / hygienic valves in the same or a similar industry is strongly preferred. Strong candidates will also have customer-facing technical support experience and comfort working in ERP-based quote and order workflows.
- Equivalent experience to progression from Application Specialist 1 may be considered.
- Experience in the hygienic/sanitary process equipment industry, preferred.
Why Join CSI?
- Competitive compensation: $28-$33 per hour.
- Growth-focused, team-oriented culture
- Diverse, high-impact industrial projects
- Strong benefits + career development support
Benefits & Perks
CSI offers a competitive benefits package including:
- Health and wellness benefits
- Paid time off
- Retirement planning options
- Tuition reimbursement and continuing education support
- Opportunities for internal career advancement
- Company lunches, team events, and community volunteer opportunities
Work Environment / Physical Requirements
Our environment emphasizes accountability, respect, teamwork, and continuous learning.
This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.
CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.
Equal Opportunity Employer
CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.
Applicants must be authorized to work in the United States. CSI participates in E-Verify.
Skills Required
- High school diploma
- 4-8 years relevant experience in application specialist, technical support, valve specialist, or inside technical sales role
- Direct experience with sanitary/hygienic valves in food, dairy, beverage, pharmaceutical, or personal care industries
- Customer-facing technical support experience
- Comfort working in ERP-based quoting and order workflows
- Technical certification or college credits with technical/mechanical emphasis
What We Do
Central States Industrial (CSI) provides design, custom fabrication, and distribution of stainless steel products and components for hygienic processes. Serving the food, dairy, beverage, pharmaceutical, and personal care industries, CSI specializes in sanitary process installation, process piping, and MRO supplies. Their mission is to provide value-added process components and systems that meet the specific needs of their customers.
