Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Application Services Lead who is responsible for overseeing application operations, maintenance, and platform support services within the NIEHS Data Center and hybrid cloud environment. This role leads the management of hosted applications, software lifecycle processes, and platform services to ensure availability, performance, and compliance with Federal and NIH standards.
The Application Services Lead provides technical leadership across application hosting environments, coordinates with development teams and stakeholders, and ensures the successful operation of Platform-as-a-Service (PaaS) offerings supporting NIEHS mission systems.Key Tasks & Responsibilities
- Lead operations and maintenance (O&M) for all hosted applications within scope, including ColdFusion applications and supporting backend services
- Ensure continuous availability and performance of application environments (dev, test, staging, production)
- Manage application start/stop services, scheduling, and on-demand operational support
- Monitor system performance and coordinate resolution of application-related issues
- Analyze and study complex system and application requirements and translate them into technical solutions
- Design software tools, reusable components, and subsystems to support enterprise application services
- Apply formal software engineering methodologies including data flow diagrams, system modeling, and CASE tools
- Support application modernization efforts and integration with enterprise platforms using technologies including ColdFusion, PHP, and .NET
- Oversee software lifecycle processes including development, testing, deployment, and maintenance
- Supervise software configuration management (SCM), version control, and code repository compliance
- Ensure all application code is maintained in enterprise repositories in accordance with best practices
- Manage migration of software builds across environments (development through production)
- Oversee application patching and updates in compliance with NIH/HHS policies
- Coordinate testing, validation, and deployment of patches and upgrades across supported platforms
- Monitor vendor release cycles and assess impact on application environments
- Ensure remediation of vulnerabilities and compliance with security requirements (e.g., CVSS thresholds)
- Serve as primary liaison between infrastructure teams, developers, and Government stakeholders
- Coordinate with system administrators, database administrators, and external contractors for deployments and maintenance activities
- Support impact analysis for infrastructure or platform changes affecting applications
- Review existing programs and applications to refine functionality, reduce processing time, and improve efficiency
- Identify opportunities for automation, standardization, and service improvement
- Support DevSecOps integration and CI/CD pipeline enhancements
- Maintain documentation for application environments, configurations, and processes
- Provide status reports on application health, patching, and deployment activities
- Track and report corrective, adaptive, and preventative maintenance activities
- Proficiency in ColdFusion, PHP, and .NET application frameworks
- Strong experience with Oracle databases and database-integrated applications
- Experience administering and supporting Red Hat Enterprise Linux (RHEL) environments
- Experience with application hosting environments (on-prem and/or cloud-based)
- Proficiency in software development methodologies, system design, and engineering best practices
- Experience with configuration management and version control systems (e.g., Git)
- Strong knowledge of patch and release management processes
- Familiarity with CI/CD pipelines and DevSecOps practices
- Hands-on experience with Atlassian suite (Jira, Confluence) for workflow tracking, documentation, and collaboration
- Experience with Microsoft Office SharePoint for content management and collaboration
- Experience managing and supporting shared network directories and enterprise file systems
- Familiarity with enterprise ticketing systems (e.g., ServiceNow)
- Experience supporting Federal or NIH environments
- Familiarity with hybrid cloud environments (e.g., Azure)
- Knowledge of containerization technologies (Docker, Kubernetes)
- Experience supporting Platform-as-a-Service (PaaS) environments
- Technical leadership and team coordination
- Analytical thinking and problem-solving
- Strong communication and stakeholder engagement
- Process improvement and operational efficiency focus
- Ability to manage multiple priorities in a mission-critical environment
Application Operations & Maintenance
Software Development & Engineering Oversight
Software Lifecycle & Configuration Management
Patch & Release Management
Coordination & Stakeholder Engagement
Performance Optimization & Continuous Improvement
Reporting & Documentation
Required Technical Skills
Required Tools & Platform Experience
Preferred Skills
Key Competencies
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
- 5–8 years of experience in application services, software engineering, or application operations
- Experience supporting enterprise application hosting environments in a Data Center and/or hybrid cloud environment
- Demonstrated experience managing software lifecycle and configuration management processes
Education
Experience
Security Clearance
- Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
Skills Required
- Proficiency in ColdFusion, PHP, and .NET application frameworks
- Strong experience with Oracle databases and database-integrated applications
- Experience administering and supporting Red Hat Enterprise Linux (RHEL) environments
- Experience with application hosting environments (on-prem and/or cloud-based)
- Proficiency in software development methodologies, system design, and engineering best practices
- Experience with configuration management and version control systems (e.g., Git)
- Strong knowledge of patch and release management processes
- Familiarity with CI/CD pipelines and DevSecOps practices
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
- 5-8 years of experience in application services, software engineering, or application operations
- Experience supporting enterprise application hosting environments in a Data Center and/or hybrid cloud environment
- Demonstrated experience managing software lifecycle and configuration management processes
What We Do
Computer World Services Corp. (CWS) is a provider of enterprise-wide IT solutions, digital transformation, and process optimization services. With over 30 years of experience, the company serves both Defense and Civilian federal government customers, focusing on delivering quality, value, and technological innovation. They are recognized for their consistent performance and high ratings in federal programs, maintaining a commitment to integrity and excellence in their service delivery.
