Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Remote Monitoring and Application - this is a group of experienced engineers who are responsible for remote monitoring of automation devices, and production processes and support customer's applications (remote maintenance).
The main tasks include reducing the number of unplanned outages in production, and their duration and increase in productivity on the customer side. The group provides technical support 24/7/365 and provides services, among others, for the following industries: paper, transport, mining, food and beverage, metal, and pharmaceutical.
You will report to the local Supervisor - Remote Support and have a hybrid schedule (work from home 2 days per week). The localization is in Katowice, Poland.
Your Responsibilities:- Provide technical support to customers and engineers, technicians, and product specialists who solve technical problems arising from customers.
- Monitor the emerging alerts on the client side and take appropriate actions to eliminate them.
- Report latest design errors and problems related to maintenance to the engineering group.
- Possible involvement in developing applications, testing, and installing them at the customer's site, and conducting training.
- Possible participation in the implementation and commissioning of the contracted installations.
- Broaden knowledge and perfect specialist skills.
- Willingness to shift work, afternoon, night, and weekend shifts.
- Technical education (preferred fields: automation, power electronics, electrical mechatronics, or related).
- Competence in programming, diagnosing, and configuring the PLC controllers.
- Knowledge of drive technology.
- Proficiency in configuring and diagnosing frequency converters (inverters), underpinned by an understanding of their theoretical principles, operation, and design
- Knowledge of AC induction motors, and DC motors.
- Knowledge of Allen-Bradley products.
- Knowledge of industrial sensors.
- Very good command of English.
- 5+ years of experience in the industrial automation industry, including technical support, solving customer problems, and designing automation systems.
- Experience acquired during the commission.
- Familiarity with servo drives.
Our benefits package includes …
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Skills Required
- Willingness to work shifts (afternoon, night, and weekends)
- Technical education (automation, power electronics, electrical mechatronics, or related)
- Competence in programming, diagnosing, and configuring PLC controllers
- Knowledge of drive technology
- Proficiency in configuring and diagnosing frequency converters (inverters)
- Knowledge of AC induction motors and DC motors
- Knowledge of Allen-Bradley products
- Knowledge of industrial sensors
- Very good command of English
- 5+ years of experience in the industrial automation industry
- Experience acquired during commissioning
- Familiarity with servo drives
Rockwell Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rockwell Automation and has not been reviewed or approved by Rockwell Automation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, mental‑health support, disability and life insurance, and wellness resources. Multiple plan choices and supportive programs contribute to the package feeling well‑rounded.
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Retirement Support — Retirement benefits include a 401(k)/Retirement Savings Plan with employer matching that is positioned as a meaningful part of total compensation. These offerings reinforce longer‑term financial security as a core strength.
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Parental & Family Support — Paid parental leave was expanded and a paid caregiver leave was added, indicating clear support for family needs. These policies are complemented by flexibility signals and dedicated paid volunteer time.
Rockwell Automation Insights
What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
